Produce Dept Lead: Customer Experience & Operations

Smith's Food & Drug Centers; Pocatello (ID); On-site; USD 42,000 - 60,000; Full time

Job summary

Smith's Food & Drug Centers is seeking a Produce Department Manager in Idaho to lead daily operations and deliver exceptional customer service. You will oversee ordering, pricing, inventory, and merchandising while ensuring safety and quality standards across the department.

The role requires strong communication, math skills, and a food handler permit. You will coach staff, implement promotions, and collaborate with store leadership to meet sales goals in a fast-paced environment.

Qualifications

• Excellent oral/written communication skills.
• Knowledge of basic math (counting, addition, subtraction).
• Ability to handle stressful situations.
• Current food handlers permit once employed.

Responsibilities

• Create outstanding customer experience and maintain a safe, clean environment.
• Achieve sales and profit goals for the department and monitor quality assurance standards.
• Supervise produce department functions and inventory processes.
• Plan and implement department business plans and promotions with store management.
• Train and develop associates and participate in performance reviews.
• Schedule pricing changes and manage CAO/stocking to meet demand.
• Ensure product quality, freshness and temperature controls; address issues promptly.
• Budget and expense reviews; communicate financial results to management.

Skills

Communication skills

Basic math

Stress management

Food handler permit

Education

High School Diploma or GED

Job description

Smith's Food & Drug Centers is seeking a Produce Department Manager in Idaho to lead daily operations and deliver exceptional customer service. You will oversee ordering, pricing, inventory, and merchandising while ensuring safety and quality standards across the department.

The role requires strong communication, math skills, and a food handler permit. You will coach staff, implement promotions, and collaborate with store leadership to meet sales goals in a fast-paced environment.