Procurement Product Ops Specialist (AI-Enabled Launch)

Ramp Corp.; New York (NY); Hybrid; USD 90,000 - 150,000; Full time

Benefits offered by this job

Flexible PTO

Home-office equipment ordering

Health and wellness stipend

Intra-office travel budget

Weekly coffee stipend

Relocation assistance to NYC or SF

Job summary

Ramp is seeking a Product Operations partner for Ramp Procurement to build and scale workflows that help customers manage procurement with speed, accuracy, and control. You will improve requester and approver experiences and shape product quality through data, feedback, and close partnerships with customer-facing teams.

Beyond your vertical, you will drive process improvements and product-building that lets Product and Engineering scale.

Qualifications

• 3+ years in product operations or a related role within B2B SaaS.
• Experience with procurement, intake and approval workflows, spend management, or financial operations preferred.
• Ability to translate qualitative feedback into crisp requirements and operational processes.
• Comfort working in ambiguous, technically complex spaces with multiple stakeholders.
• Strong problem solving, prioritization, and communication skills; bias to ship improvements quickly.
• Experience using AI tools to accelerate work and improve product improvements.

Responsibilities

• Own the voice-of-customer loop for Procurement—systematically capture, analyze, and prioritize feedback from CX, Sales, and direct customer channels.
• Partner with Product, Engineering, and Design to translate customer feedback into actionable product requirements and specs.
• Own launch operations for new Procurement features as they move from Alpha to GA, including AI-native experiences.
• Directly ship product improvements (UX fixes and paper cuts) using AI tools—owning your backlog of customer friction reduction.
• Use AI to automate processes and build products that enable teams to ship faster while maintaining quality.
• Build scalable operating systems for release readiness, internal enablement, supportability, and issue escalation across Procurement workflows.

Skills

Voice of customer

Data analysis

Cross-functional collaboration

AI tools usage

Tools

Claude Code

Job description

Ramp is seeking a Product Operations partner for Ramp Procurement to build and scale workflows that help customers manage procurement with speed, accuracy, and control. You will improve requester and approver experiences and shape product quality through data, feedback, and close partnerships with customer-facing teams.

Beyond your vertical, you will drive process improvements and product-building that lets Product and Engineering scale.