Procurement Helpdesk & Supplier Support Specialist

Donatech Corporation; Charlotte (NC); On-site; USD 40,000 - 60,000; Full time

Job summary

A leading tech support firm located in Charlotte, NC, is seeking a W2 employee for helpdesk support. The role involves processing helpdesk emails and calls, troubleshooting supplier inquiries, and maintaining records. Candidates should have strong communication skills, basic technical knowledge, and experience with the Ivalua Source-to-Pay platform. A High School Diploma with 3+ years of experience or an AA degree with 1+ year of experience required. US Citizenship is mandatory.

Qualifications

• 3+ years of experience with a High School Diploma or 1+ year with an AA degree.
• Ability to manage multiple responsibilities in a fast-paced environment.

Responsibilities

• Process and respond to helpdesk emails and phone calls in a timely manner.
• Troubleshoot and respond to suppliers with solutions.
• Manage and maintain accurate records of helpdesk interactions.
• Provide exceptional customer service for all users.

Skills

Strong communication and interpersonal skills

Basic technical knowledge and problem‑solving skills

Ability to work independently

Excellent organizational and time‑management skills

Education

High School Diploma

AA degree

Tools

Ivalua Source‑to‑Pay platform

Job description

A leading tech support firm located in Charlotte, NC, is seeking a W2 employee for helpdesk support. The role involves processing helpdesk emails and calls, troubleshooting supplier inquiries, and maintaining records. Candidates should have strong communication skills, basic technical knowledge, and experience with the Ivalua Source-to-Pay platform. A High School Diploma with 3+ years of experience or an AA degree with 1+ year of experience required. US Citizenship is mandatory.