Procurement Help & Training Specialist | CSR II

RWDY Inc.; Spring (TX); On-site; USD 44,083; Full time

Job summary

A leading procurement service provider in Spring, TX is looking for a Customer Service Representative II to support procurement processes. The role involves responding to vendor inquiries, resolving invoice discrepancies, and training users on systems. The ideal candidate should have strong customer service skills, experience with invoices, and proficiency in Microsoft Office. This position offers full-time work, Monday to Friday, at a rate of $32 per hour.

Qualifications

• Strong customer service or accounts payable experience required.
• Excellent communication skills, both written and verbal.
• Experience in invoice research and discrepancy resolution.

Responsibilities

• Respond to inquiries from vendors and internal teams.
• Research and resolve invoice discrepancies and payment delays.
• Assist users with Open Invoice workflow and troubleshooting.
• Prepare communication regarding payment status.
• Provide training and mentoring on invoice processing.

Skills

Strong customer service and communication skills

Experience researching invoices and resolving payment discrepancies

Proficiency in Microsoft Office (Outlook, Excel, Teams/SharePoint)

Ability to manage multiple inquiries and prioritize effectively

Strong problem-solving and follow-through skills

Organized and detail-oriented with accurate documentation habits

Tools

Microsoft Office

Job description

A leading procurement service provider in Spring, TX is looking for a Customer Service Representative II to support procurement processes. The role involves responding to vendor inquiries, resolving invoice discrepancies, and training users on systems. The ideal candidate should have strong customer service skills, experience with invoices, and proficiency in Microsoft Office. This position offers full-time work, Monday to Friday, at a rate of $32 per hour.