Customer Service Representative II – Procurement Help & Training Specialist

RWDY Inc.; Spring (TX); On-site; USD 44,083; Full time

Job summary

A leading procurement service provider in Spring, TX is looking for a Customer Service Representative II to support procurement processes. The role involves responding to vendor inquiries, resolving invoice discrepancies, and training users on systems. The ideal candidate should have strong customer service skills, experience with invoices, and proficiency in Microsoft Office. This position offers full-time work, Monday to Friday, at a rate of $32 per hour.

Qualifications

• Strong customer service or accounts payable experience required.
• Excellent communication skills, both written and verbal.
• Experience in invoice research and discrepancy resolution.

Responsibilities

• Respond to inquiries from vendors and internal teams.
• Research and resolve invoice discrepancies and payment delays.
• Assist users with Open Invoice workflow and troubleshooting.
• Prepare communication regarding payment status.
• Provide training and mentoring on invoice processing.

Skills

Strong customer service and communication skills

Experience researching invoices and resolving payment discrepancies

Proficiency in Microsoft Office (Outlook, Excel, Teams/SharePoint)

Ability to manage multiple inquiries and prioritize effectively

Strong problem-solving and follow-through skills

Organized and detail-oriented with accurate documentation habits

Tools

Microsoft Office

Job description

Customer Service Representative II – Procurement Help & Training Specialist

Join to apply for the Customer Service Representative II – Procurement Help & Training Specialist role at RWDY Inc.

Compensation: $32/hr.

Job Title: Customer Service Representative II – Procurement Help & Training Specialist.

Location: Spring, TX.

Schedule: Monday–Friday | 40 hours per week.

Position Overview

We are seeking Customer Service Representatives II to support procurement, vendor assistance, invoice research, and help desk training activities. This role provides troubleshooting support to internal teams and external suppliers, ensuring accurate invoice processing, timely payment resolution, account reconciliation, and strong customer‑relationship management.

The ideal candidate brings customer service or accounts payable experience, strong communication skills, and the ability to investigate and resolve issues professionally and efficiently. Experience supporting Open Invoice, Procurement, AP, or Vendor Management is highly preferred.

Key Responsibilities

• Respond to inquiries from vendors, procurement teams, operations, and finance.
• Research and resolve invoice discrepancies, payment delays, and remittance issues.
• Assist users with Open Invoice workflow questions and troubleshooting.
• Reconcile accounts and verify supporting documentation to resolve disputes.
• Prepare and send clear communication to suppliers and internal stakeholders regarding payment status and next steps.
• Provide training and mentoring to new or existing users on invoice processing procedures and systems.
• Document communications, resolutions, and follow‑up steps thoroughly.
• Maintain a high level of professionalism, patience, and customer focus when dealing with complex or escalated concerns.

Skills & Qualifications

• Strong customer service and communication skills (written & verbal).
• Experience researching invoices and resolving payment discrepancies.
• Proficiency in Microsoft Office (Outlook, Excel, Teams/SharePoint).
• Ability to manage multiple inquiries and prioritize effectively.
• Strong problem‑solving and follow‑through skills.
• Organized and detail‑oriented with accurate documentation habits.

Preferred Experience

• Open Invoice experience (highly preferred)
• Accounts Payable / AP workflow exposure.
• Procurement or supply chain support.
• Experience training or mentoring users in system workflows.

Success Traits

• Clear, calm communicator.
• Professional and patient under pressure.
• Responsive and reliable with follow‑up.
• Able to investigate and resolve issues independently when needed.

Referrals increase your chances of interviewing at RWDY Inc. by 2x.