Proctoring Operations Manager - Online & In-Person Testing

Western Governors University; Salt Lake City (UT); On-site; USD 78,000 - 129,000; Full time

Benefits offered by this job

Tuition discount

Job summary

Western Governors University is seeking a Manager of Proctoring Operations to lead the university's online and in-person proctoring programs. You will ensure resources align with testing demand, maintain integrity of assessments, and supervise proctors through hiring, onboarding, and performance management.

The role focuses on scheduling, staffing, and process improvements, while upholding security, accessibility, and policy adherence.

Qualifications

• Bachelor's degree required or equivalent experience in a related field.
• 5+ years in testing, assessment delivery, or service operations.
• Experience leading on-site and remote staff with coaching and performance management.

Responsibilities

• Oversee daily proctoring operations for online and in-person testing.
• Coach and develop proctors; manage staffing and performance.
• Ensure testing sites meet security and accessibility standards.
• Analyze metrics and drive process improvements.

Skills

Staff scheduling

Workforce planning

Testing security

Staff development

Leadership

Communication

Education

Bachelor's degree

Tools

Scheduling systems

Remote proctoring platforms

Operational dashboards

Quality monitoring tools

Job description

Western Governors University is seeking a Manager of Proctoring Operations to lead the university's online and in-person proctoring programs. You will ensure resources align with testing demand, maintain integrity of assessments, and supervise proctors through hiring, onboarding, and performance management.

The role focuses on scheduling, staffing, and process improvements, while upholding security, accessibility, and policy adherence.