Proctored Testing Assistant – Evening Support & Admin

Spokane Colleges; Spokane (WA); Hybrid; USD 40,000 - 53,000; Full time

Benefits offered by this job

Benefits package

WFSE collective bargaining agreement

Job summary

Spokane Community College, part of Spokane Colleges, seeks a Proctored Testing Assistant to support placement evaluations and proctored testing. You will schedule tests, check in students, enter data, prepare reports, and resolve technical issues, with occasional evening availability.

The role collaborates with the Proctored Testing Team across departments to ensure consistent testing access. Strong communication and data-entry skills are essential, along with flexibility and a customer-service

Qualifications

• High school diploma or equivalent, AND two years of full-time clerical/administrative experience; OR equivalent combination of education and experience.
• One or more years of experience in a testing center or customer service role (e.g., front desk, student services, testing center).
• Demonstrated verbal and written communication skills.
• Experience using word processing, spreadsheet, and database software (e.g., Microsoft Word, Excel, Access, or equivalent) in a work setting.
• Experience troubleshooting basic computer or software issues independently, or escalating them appropriately.
• Ability to work a flexible schedule, including evening hours as needed.
• Experience maintaining accuracy and attention to detail in a role with frequent interruptions or competing demands.
• Experience working independently by applying established procedures, policies, or guidelines without direct, ongoing supervision.
• Experience interpreting written rules, policies, or procedures and applying them to resolve routine problems.
• Demonstrated experience or training working with people from diverse backgrounds.
• Demonstrated ability to learn new software and technology as well as obtain required proctoring certifications upon hire.

Responsibilities

• Provide support for the Proctored Testing Center including answering phones, responding to emails, scheduling tests, and providing accurate information on SCC's testing services, activities, and policies to students, staff, faculty, and the public.
• Check students in for testing appointments and administer proctored exams and alternative placement assessments; verify identification, monitor testing sessions to ensure integrity, and report testing irregularities.
• Perform administrative support functions for the Proctored Testing Center, including complex word and data processing, basic statistical calculations, and reporting.
• Assist with the training and direction of work-study students, as needed.
• Organize and maintain paper and electronic records and files; assist with record keeping, data collection and maintenance.
• Assist with evaluation and data entry of alternative placement measures for Math Placement.
• Collaborate with faculty, staff, and administrators on Math Placement, New Student Orientation, DAS Testing and other initiatives to support onboarding.
• Assist in creating and managing facilities work orders and IT tickets related to Testing Center operations.

Skills

Verbal communication

Written communication

Customer service

Attention to detail

Independent work

Flexibility

Education

High school diploma or equivalent

Associate degree or higher

Tools

Microsoft Word

Excel

Access

Job description

Spokane Community College, part of Spokane Colleges, seeks a Proctored Testing Assistant to support placement evaluations and proctored testing. You will schedule tests, check in students, enter data, prepare reports, and resolve technical issues, with occasional evening availability.

The role collaborates with the Proctored Testing Team across departments to ensure consistent testing access. Strong communication and data-entry skills are essential, along with flexibility and a customer-service