High-Stakes Testing Proctor & IT Support

College of DuPage; Glen Ellyn (IL); On-site; USD 28,000 - 33,000; Part time

Job summary

College of DuPage is seeking a Specialized Testing Assistant (2 PT, Temporary) to support the Testing Center with test administration, proctoring, and IT coordination. The role involves assisting examinees, maintaining security, and liaising with testing agencies.

Day, evening, and weekend hours with basic computer equipment handling; FERPA compliance and accurate data handling are required. Prior customer service and Microsoft Office skills preferred.

Qualifications

• High School diploma required.
• Bachelor degree preferred.
• One year customer service experience required.
• Proficiency in Microsoft Office products required.
• Excellent writing and oral communication skills required.
• Proficient use of the English language required.
• Excellent customer service experience in educational or academic testing preferred.
• Advanced computer skills preferred.

Responsibilities

• Administer tests and maintain knowledge of testing procedures and delivery methods.
• Provide immediate tech support for examinees.
• Maintain proctor eligibility with testing companies and governmental agencies.
• Recertify every 6–12 months to meet requirements.
• Collaborate with IT to address maintenance and technical issues.
• Communicate with specialized testing companies to resolve problems.
• Utilize surveillance equipment for active proctoring.
• Assist in training staff to use monitoring equipment.
• Assist in processing and tracking proctored exams.

Skills

Customer service

Microsoft Office

Communication skills

English proficiency

Testing experience

Education

High School diploma

Bachelor Degree preferred

Job description

College of DuPage is seeking a Specialized Testing Assistant (2 PT, Temporary) to support the Testing Center with test administration, proctoring, and IT coordination. The role involves assisting examinees, maintaining security, and liaising with testing agencies.

Day, evening, and weekend hours with basic computer equipment handling; FERPA compliance and accurate data handling are required. Prior customer service and Microsoft Office skills preferred.