Processor - Open Enrollment

Firstsource; United States; Remote; USD 19,000 - 25,000; Full time

Benefits offered by this job

Health insurance

401(k)

401(k) matching

Paid time off

Vision insurance

Dental insurance

Employee assistance program

Employee discount

Job summary

Firstsource is seeking a Processor - Open Enrollment (Seasonal) to support health plan operations remotely from home in the United States. The role requires strong Excel-like system usage, fast typing (40 wpm), and meticulous handling of enrollment, coverage updates, and premium calculations.

You will work independently, learn new processes quickly, and apply problem-solving skills in a detail-oriented, virtual environment.

Qualifications

• 3–5 years of experience in medical insurance billing, coding or customer care.
• Proficiency with an Excel-like system used daily.
• Typing 40 wpm and strong computer skills.

Skills

Analytical thinking

Attention to detail

Independent work

Problem solving

Typing 40 wpm

Remote work

Tools

Excel-like system

Job description

Job Title: Processor - Open Enrollment (Seasonal)

Job Type: Full Time/Remote WFH

FLSA Status: Non-Exempt/Hourly

Grade: H1

Pay: $16/hr

Function/Department: Health Plan and Healthcare Services

Reporting to: Team Lead/Supervisor - Operations

Open Enrollment Job Details:

• Proficiency in Excel. Formula knowledge is not required, but the system used daily is similar to Excel in functionality.
• Demonstrated ability to work independently and efficiently assimilate new processes with minimal guidance.
• Strong analytical thinking skills with a deep-dive approach to problem solving and excellent attention to detail.
• 3 - 5 years of experience in medical insurance billing, coding or customer care.
• Solid understanding of medical insurance benefits, including deductibles-pays, and coverage structures.
• Ability to follow multi-step directions and navigate multiple programs and systems.
• Problem solving/Critical thinking skills while independent in a virtual environment (Enrollment, refund decision making-Open Enrollment/Membership it is very detail oriented: eg: Adding dependents, updating coverage, calculating premiums, adding additional insurance coverage, terminations, newborn adds, name & dob mismatches, interpreting applications and uploading the correct information.).
• Attention to detail
• Comfortable with remote computer learning. WFH experience is preferable. The ability to learn easily in a team environment is important.
• Able to accept constructive criticism

Requirements -

• Prior open enrollment experience preferred
• Pass a required assessment within the training period
• Typing 40 wpm
• Must be proficient in computer skills/typing skills

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

This position work remotely from home.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Must be able to regularly or frequently talk and hear, sit for prolonged periods, use hands and fingers to type, and use close vision to view and read from a computer screen and/or electronic device. Must be able to occasionally stand and walk, climb stairs, and lift equipment up to 25 pounds.