New Enrollment Processor (Eligibility) (Fully Remote)

Oscar Health; United States; Remote; USD 42,000 - 52,000; Full time

Benefits offered by this job

Parental leave

Life and disability insurance

11 paid holidays

Paid sick time

Wellness time

Health insurance

Job summary

Oscar Health is seeking a detail-oriented administrative professional to support the Eligibility & Billing department. The role focuses on back-office tasks and handling member questions according to standard operating procedures.

You will complete enrollment and billing tasks through multiple channels, manage a caseload, and learn regulatory processes to ensure timely handling and continuous process improvements.

Qualifications

• 1+ years of experience in administrative, customer service, data-entry, operations, healthcare, or insurance work.
• High school diploma or GED; comfort with computers and standard office tools.
• Strong accuracy, attention to detail, and ability to handle confidential information.

Responsibilities

• Complete enrollment and billing tasks through multiple channels while managing an assigned caseload.
• Develop a comprehensive understanding of processes, procedures, tools, and regulations.
• Escalate issues, ensure turnaround times, and participate in process improvement initiatives.

Skills

Attention to detail

Data-entry

Customer service

Administrative support

Education

High school diploma or GED

Tools

Microsoft Office

Job description

• Volume-driven customer service and production role supporting the Eligibility & Billing department.
• Focus on back office tasks and addressing member questions according to standard operating procedures.
• Reports to the Associate Manager, Eligibility & Billing.

Responsibilities:

• Complete enrollment and billing tasks through multiple channels while managing an assigned caseload.
• Develop a comprehensive understanding of processes, procedures, tools, and regulations.
• Escalate issues, ensure turnaround times, and participate in process improvement initiatives.

Requirements:

• 1+ years of experience in administrative, customer service, data-entry, operations, healthcare, or insurance work.
• High school diploma or GED; comfort with computers and standard office tools.
• Strong accuracy, attention to detail, and ability to handle confidential information.
• Medical, dental, vision, and 401(k) plan participation.
• Parental leave, life and disability insurance.
• 11 paid holidays, paid sick time, and wellness time.

Oscar Health

Oscar is a health insurance company built around a full-stack technology platform and a relentless focus on serving its members. Founded in 2012, Oscar behaves like a doctor in the family, and fosters a culture where people can be their most authentic selves.