Processor II

Finance of America; United States; Remote; USD 56,000 - 75,000; Full time

Benefits offered by this job

Health insurance

Dental

Vision

Life insurance

Paid time off

401(k) with employer match

ESPP

Job summary

Finance of America is seeking a Mortgage Loan Processor to manage reverse mortgage loan applications and act as the liaison between clients and Loan Officers through the closing process.

You will verify documents, ensure LOS accuracy, and ensure compliance with federal/state guidelines while maintaining strong communication with all parties involved.

Qualifications

• Minimum of 2 years experience with Loan Processing.
• Prior experience with automated Loan Origination Systems and the mortgage industry.
• Ability to adapt to change quickly.
• Strong interpersonal skills and must be a team player.
• Proficiency with Microsoft Office.
• Excellent communication skills, verbal, written and presentation.
• Analytical and problem-solving abilities.
• Highly organized and detail oriented.

Responsibilities

• Process reverse mortgage loans and liaise between clients and Loan Officers through closing.
• Verify income, employment and assets per guidelines.
• Ensure accurate input of information into LOS and update as needed.
• Confirm rates and fees comply with federal/state and company guidelines.
• Coordinate documentation for closing and comply with disclosures.
• Maintain clear communication between all parties and escalate issues as needed.
• Review underwriting conditions and respond within 24–48 hours.
• Ensure pipeline accuracy and manage a 50-loan backlog.

Skills

Loan Processing

Mortgage Industry

Microsoft Office

Interpersonal Skills

Multi-tasking

Education

High School Diploma

Bachelor's Degree

Tools

Loan Origination System

Job description

At Finance of America, we help homeowners unlock the joy that comes from realizing the full potential of their retirement. Many people have significant wealth tied up in their homes and want to use it meaningfully in their next chapter. Our uniquerange of reverse mortgages allow homeowners 55+ to access that wealth while maintaining control over their home and financial future. With options tailored to their unique goals, we provide the financial flexibility they need to move forward with confidence.

Finance of America is guided by five values: We are customer obsessed, they are why we exist. We raise the bar. We take extreme ownership. We practice genuine collaboration. And we unleash our excellence. Together we are actualizing our vision to be the most beloved brand for homeowners in their next chapter.

Responsible for processing Reverse mortgage loans, and acting as the liaison between clients and Loan Officers through the closing process. Also responsible for helping eligible applicants obtain loans in a timely and professional manner while adhering to all company guidelines, as well as federal and state regulations.

• Ensures the accurate input of information into the LOS and update information throughout the process as necessary and required
• Confirms that all rates and fees input into the system are accurate and comply with the requirements of federal/ state and Company guidelines
• Ensures necessary verifications of income, employment and assets are obtained as/when needed
• Serves as liaison and point of contact to guide clients & Loan Officers through processing of the loan in preparation for closing.
• Reviews all underwriting conditions required from the borrower that have been submitted within 24-48 hrs
• Collects all required documentation for closing of loan (title insurance policies, hazard, etc.)
• Ensures system in Loan Origination System is accurate and corresponds to document data
• Ensures all fees are updated and documented for the preparation of both the Initial Disclosures and Final Loan Documents
• Ensures that all Change of Circumstances are properly documented and disclosed within the required timeframe
• Reviews and ensures that all prior to closing conditions and documents are prepared, signed off and in file
• Acts as main point of contact for sales, underwriting, funding, title company, broker and or client and settlement agent (if required)
• Maintains clear, consistent and professional lines of communication between all parties involved in process and escalates issues as required to Management in a timely manner to ensure effective resolution
• Ensures that pipeline is reviewed and updated regularly with emphasis on critical dates and expiration and carefully applies all required procedures to pipeline loans being cancelled or denied
• Ensures loan packages comply with Company policies and procedures as well as investor policies and procedures
• Maintains acceptable levels of conversion (active and closed loans) ratios pursuant to position
• Processes and maintains a pipeline of 50 loans
• Communicates clearly and precisely with loan officers, borrowers, underwriters and funders to facilitate and ensure smooth closing process
• Attends and participates in regular and ad hoc departmental meetings
• Remains current on all company requirements and federal and state regulations to ensure compliance
• Ensure compliance with federal state, investor and company policies and procedures
• Follows the Company standards for delivery of integrity, client focus, teamwork and respect for each individual in every interaction
• Exhibits observable sense of urgency in the execution of all job functions and duties
• Meets or exceeds levels of Customer Service delivery established by the Company
• Meets all productivity standards as set by the Company
• Performs other duties as assigned by management

Qualifications – Education Requirements

• High School Diploma

Qualifications – Education – Preferred

• Bachelor's Degree

Qualifications – Experience/Skills/Competencies

• Minimum of 2 years experience with Loan Processing
• Prior experience working with automated Loan Origination Systems and in the mortgage industry
• Ability to adapt to change quickly
• Strong interpersonal skills and must be a team player
• Proficiency with Microsoft Office
• Excellent communication skills, verbal, written and presentation
• Analytical end-to-end thinking and problem-solving skills.
• Highly organized and detail oriented
• Multi-tasking and prioritization skills
• Ability to work in a fast-paced environment under time constraints

Compensation

The base salary range for this position ($56,388 - $74,880) is inclusive of all geographical differences in the labor market. The base salary for the position will be determined based on factors such as the candidate’s work location, skills, education, and experience. In addition to those factors, we believe in the importance of pay equity and consider the internal equity of our current team members in determining any final offer. We offer a competitive benefits package including health, dental, vision, life insurance, paid time-off benefits, flexible spending account, 401(k) with employer match, and ESPP.

Additional Information

The application deadline for this role is 11/23/2026.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.

Finance of America is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, sex (including pregnancy), sexual orientation, religion, creed, age, national origin, physical or mental disability, gender identity and/or expression, marital status, veteran status or other characteristics protected by law.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.