Processor Contract

Hyatt Vacation Club; United States; Remote; USD 36,000 - 48,000; Full time

Job summary

Hyatt Vacation Club is seeking a remote Contracts/Office Support role to process contracts, verify customer information, and support the Sales team with documentation and follow-ups. The position requires careful data entry, confidentiality, and ability to work with multiple software systems.

Responsibilities include processing contracts, identifying inventory needs, handling related documentation, and maintaining professional communication with clients and team members.

Qualifications

• High school diploma or GED required.
• Minimum 6 months related experience.
• Notary Public certification is relevant to the role.

Responsibilities

• Process contracts accurately by entering information into appropriate system and ensure all paperwork is complete.
• Identify inventory based on owners' needs and preferences using appropriate software.
• Advise Sales team on contract issues (titles, financing, pre-approval).
• Enter, retrieve, reconcile, and verify information in sales-related software.
• Prepare sales documents such as proposals, contracts, or event orders.
• Perform general office duties (filing, emailing, typing, faxing) and maintain confidentiality.

Skills

Contract processing

Interpersonal skills

Time management

Detail orientation

Organization

Communication

Team work

Diversity relations

Education

High school diploma/G.E.D. equivalent

Job description

Remote

Job Description

• Process contracts accurately by entering information into appropriate system. Ensure that signed contract paper work is accurate and contains all necessary information and documentation. Identify available inventory based on potential owners' needs and preferences (view, season, first-year occupancy) by checking information in appropriate software. Advise Sales team on issues related to ownership contracts (e.g., titles, financing, pre-approval). Respond to Sales team requests related to contract status, such as additional information required, follow-up needed, or tracking. Enter, retrieve, reconcile, and verify information (e.g., commissions, leads, third parties) in software involved in the sales process. Prepare sales-related documents throughout the sales process (e.g., proposals, contracts, or banquet event orders). Perform general office duties (e.g., filing, sending emails, typing, faxing, and copying).
• Follow all company safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager. Follow all company policies and procedures; maintain confidentiality of proprietary information; protect company assets. Anticipate and address owners’ service needs. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Ensure adherence to quality expectations and standards; identify, recommend, develop, and implement new ways to increase organizational efficiency, productivity, quality, safety, and/or cost-savings. Enter and locate work-related information using computers. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested.

Contract Processing

• Process contracts accurately by entering information into appropriate system (e.g., Universe/Unifipro).
• Perform required Know Your Customer procedures, and complete any necessary follow through with law department to ensure compliance with company policy
• Access customer credit file to validate availability of financing programs
• Process customer downpayments via Cyber Source system, ensuring all customer PII is properly secured and maintained
• Complete and send series of DocuSign envelopes in prescribed order to ensure efficient delivery and compliance
• Ensure that signed contract paper work is accurate and contains all necessary information and documentation when returned from customer.
• Identify available inventory based on potential owners' needs and preferences (view, season, first-year occupancy) by checking information in appropriate software (e.g., SOLAR).
• Advise Sales team on issues related to ownership contracts (e.g., titles, financing, pre-approval) at the time worksheet is received.
• Respond to Sales team requests related to contract status, such as additional information required, follow-up needed, or tracking.
• Enter data in appropriate spreadsheets to ensure accurate tracking against company SLA

Office Equipment

• Transmit information or documents using mail, scanner, facsimile machine, DocuSign , e mail .
• Operate standard office equipment other than computers such as telephone, typewriter, scanner, fax, photocopier, calculator, and electronic peripherals.
• Keep office equipment in working order and contact service representatives to correct problems with office equipment, including following-up so that problem is corrected.
• Maintain office areas (e.g., cubicles, storerooms, conference rooms, etc.), including calling housekeeping and maintenance when needed.

Computers/Software

• Use multiple computer systems and software packages to input, access, modify, store, or output legal documents and correspondence with co-workers, management and customers.

Communication

• Monitor and respond to inbound customer, client, and property communications via email, voice mail, etc. in a timely manner
• Speak to customers and co-workers using clear, appropriate a+nd professional language.
• Prepare and review written documents (e.g., daily logs, business letters, memoranda, reports), including proofreading and editing written information to maintain accuracy and completeness.
• Talk with and listen to other employees to effectively exchange information.

Working with Others

• Support all co-workers and treat them with dignity and respect.
• Handle sensitive issues with employees and/or guests with tact, respect, diplomacy, and confidentiality.
• Partner with and assist others to promote an environment of teamwork and achieve common goals.

Physical Tasks

• Enter and locate work-related information using computers.
• Read and visually verify information in a variety of formats (e.g., small print).
• Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.

Policies and Procedures

• Maintain confidentiality of proprietary materials and information.
• Protect the privacy and security of customers and coworkers.
• Follow company and department policies and procedures.
• Perform other reasonable job duties as requested.

Skills

• Analytical Skills
• Computer Skills
• Learning
• Arithmetic Computation
• Interpersonal Skills
• Team Work
• Interpersonal Skills
• Diversity Relations
• Communications
• Applied Reading
• Listening
• Communication
• Writing
• English Language Proficiency
• Personal Attributes
• Integrity
• Stress Tolerance
• Dependability
• Adaptability/Flexibility
• Presentation
• Organization
• Detail Orientation
• Multi-Tasking
• Time Management
• Physical Abilities
• Visual Acuity

Education –

• High school diploma/G.E.D. equivalent

Related Work Experience

• 6 months’ related experience

Supervisory Experience

• No supervisory experience is required

Certification

• Notary Public

Weekly off: Wednesday and Thursday.

Work arrangement: Work from office on the remaining 5 days

Working hours: 8:30 AM to 4:30 PM, As per the business requirements

Hyatt Vacation Ownership is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.