Field Contract Processor \"$2000 Sign on Bonus\"

Marriott Ownership Resorts, Inc.; United States; On-site; USD 42,000 - 60,000; Full time

Job summary

Marriott Vacations Worldwide seeks a Field Contract Processor to enter contract information across systems, verify documentation, and support sales with contract-related inquiries. You will identify inventory based on owners' needs and ensure timely follow-up within the sales cycle.

The role requires attention to detail, familiarity with multiple software systems, and commitment to confidentiality and security of customer data.

Qualifications

• High school diploma or GED required.
• 6 months related experience.
• Notary Public certification helpful.

Responsibilities

• Process contracts accurately by entering information into appropriate system.
• Identify available inventory based on owners' needs and preferences.
• Advise Sales team on ownership contract issues (titles, financing, pre-approval).
• Respond to Sales team requests related to contract status and tracking.
• Enter data in spreadsheets to track against company SLA.
• Perform general office duties and maintain confidentiality.

Skills

Analytical Skills

Computer Skills

Interpersonal Skills

Team Work

English Language Proficiency

Time Management

Education

High school diploma/G.E.D. equivalent

Tools

Universe/Unifipro

Job description

Field Contract Processor

• Process contracts accurately by entering information into appropriate system.


• Ensure that signed contract paper work is accurate and contains all necessary information and documentation.


• Identify available inventory based on potential owners' needs and preferences (view, season, first-year occupancy) by checking information in appropriate software.


• Advise Sales team on issues related to ownership contracts (e.g., titles, financing, pre-approval).


• Respond to Sales team requests related to contract status, such as additional information required, follow-up needed, or tracking.


• Enter, retrieve, reconcile, and verify information (e.g., commissions, leads, third parties) in software involved in the sales process.


• Prepare sales-related documents throughout the sales process (e.g., proposals, contracts, or banquet event orders).


• Perform general office duties (e.g., filing, sending emails, typing, faxing, and copying).


• Follow all company safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager.


• Follow all company policies and procedures; maintain confidentiality of proprietary information; protect company assets.


• Anticipate and address owners’ service needs.


• Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees.


• Ensure adherence to quality expectations and standards; identify, recommend, develop, and implement new ways to increase organizational efficiency, productivity, quality, safety, and/or cost-savings.


• Enter and locate work-related information using computers.


• Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.


• Perform other reasonable job duties as requested.

CRITICAL TASKS

• Contract Processing: Process contracts accurately by entering information into appropriate system (e.g., Universe/Unifipro).


• Perform required Know Your Customer procedures, and complete any necessary follow through with law department to ensure compliance with company policy.


• Access customer credit file to validate availability of financing programs.


• Process customer downpayments via Cyber Source system, ensuring all customer PII is properly secured and maintained.


• Complete and send series of DocuSign envelopes in prescribed order to ensure efficient delivery and compliance.


• Ensure that signed contract paper work is accurate and contains all necessary information and documentation when returned from customer.


• Identify available inventory based on potential owners' needs and preferences (view, season, first-year occupancy) by checking information in appropriate software (e.g., SOLAR).


• Advise Sales team on issues related to ownership contracts (e.g., titles, financing, pre-approval) at the time worksheet is received.


• Respond to Sales team requests related to contract status, such as additional information required, follow-up needed, or tracking.


• Enter data in appropriate spreadsheets to ensure accurate tracking against company SLA.

Office Equipment

Transmit information or documents using mail, scanner, facsimile machine, DocuSign , e mail . Operate standard office equipment other than computers such as telephone, typewriter, scanner, fax, photocopier, calculator, and electronic peripherals. Keep office equipment in working order and contact service representatives to correct problems with office equipment, including following-up so that problem is corrected. Maintain office areas (e.g., cubicles, storerooms, conference rooms, etc.), including calling housekeeping and maintenance when needed.

Computers/Software

Use multiple computer systems and software packages to input, access, modify, store, or output legal documents and correspondence with co-workers, management and customers.

Communication

Monitor and respond to inbound customer, client, and property communications via email, voice mail, etc. in a timely manner. Speak to customers and co-workers using clear, appropriate a+nd professional language. Prepare and review written documents (e.g., daily logs, business letters, memoranda, reports), including proofreading and editing written information to maintain accuracy and completeness. Talk with and listen to other employees to effectively exchange information.

Job Description 8/20/2010 Page 1 of 2

Contract Processor Job Family

Finance and Accounting

Working with Others

Support all co-workers and treat them with dignity and respect. Handle sensitive issues with employees and/or guests with tact, respect, diplomacy, and confidentiality. Partner with and assist others to promote an environment of teamwork and achieve common goals.

Physical Tasks

Enter and locate work-related information using computers. Read and visually verify information in a variety of formats (e.g., small print). Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.

Policies and Procedures

Maintain confidentiality of proprietary materials and information. Protect the privacy and security of customers and coworkers. Follow company and department policies and procedures. Perform other reasonable job duties as requested.

CRITICAL COMPETENCIES

• Analytical Skills


• Computer Skills


• Learning Arithmetic Computation


• Interpersonal Skills


• Team Work


• Interpersonal Skills


• Diversity Relations


• Communications


• Applied Reading Listening Communication Writing


• English Language Proficiency


• Personal Attributes Integrity Stress Tolerance Dependability Adaptability/Flexibility Presentation Organization Detail Orientation Multi-Tasking Time Management


• Physical Abilities Visual Acuity

PREFERRED QUALIFICATIONS

Education High school diploma/G.E.D. equivalent

Related Work Experience 6 months related experience.

Supervisory Experience No supervisory experience is required

Certification Notary Public

Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Where meaningful moments are made together. Our associates want more than fulfilling work. Like our Owners, Members and guests around the world, they want fulfilling lives. Vacations expand our world to new places, new possibilities, new connections. Along the way, they help us discover our best selves. Great vacations are the embodiment of a life, fulfilled. Marriott Vacations Worldwide (NYSE: VAC) is a leading global vacation company. While our numbers tell some of the story, the heart of our success comes from the quality – and exceptional longevity – of our relationships with our associates and customers. Join us on our journey. FOR A LIFE FULFILLED. Creating vacations that move you. 20,000+ Associates worldwide Vacation Ownership 7 Iconic Brands Approximately 120 Vacation Ownership Resorts 700,000+ Owner families 90%+ Guest satisfaction score Exchange & Third-Party Management More than 3,200 affiliated resorts in over 90 countries and territories Approximately 1.6 million exchange network members