Processing Specialist, Inland Marine

CNA Insurance; United States; Remote; USD 35,000 - 65,000; Full time

Job summary

An established industry player is seeking a dedicated professional to manage policy processing transactions in a supportive environment. This role involves reviewing complex insurance transactions, training new staff, and ensuring accuracy in policy issuance and renewals. Ideal candidates will possess strong analytical skills and a solid understanding of the insurance industry. Join a company that values your contributions and offers a comprehensive benefits package, while providing opportunities for professional growth in a fast-paced setting.

Qualifications

• Minimum 3 years in insurance transaction processing.
• High school diploma or equivalent required.

Responsibilities

• Handles policy processing transactions for multiple lines of business.
• Trains less experienced staff and guides Policy Service Representatives.
• Reviews complex incoming business transactions for accuracy.

Skills

Knowledge of the insurance industry

Detail-oriented with strong analytical skills

Excellent written and verbal communication skills

Proficient in Microsoft Office

Ability to train and coach peers

Exceptional customer service skills

Ability to handle multiple tasks

Teamwork and collaboration skills

Education

High school diploma or GED

3 years insurance transaction processing experience

Job description

You have a clear vision of where your career can go. And we have the leadership to help you get there. At CNA, we strive to create a culture in which people know they matter and are part of something important, ensuring the abilities of all employees are used to their fullest potential.

Under general supervision, handles policy processing transactions including Policy Issuance, Policy Change Endorsements, and Renewals for multiple lines of business within Commercial or Specialty lines. With direction, manages onboarding and training of new hires plus cross-training current staff.

JOB DESCRIPTION:

Shift: 12 PM - 8:15 PM ET

Essential Duties & Responsibilities

• Reviews complex incoming business transactions for multiple lines of business, ensuring completeness, accuracy, and quality. Gathers third-party data and insurance application data to record information in proprietary systems. Collaborates with underwriting and other areas to resolve discrepancies and process insurance policies in a timely manner.
• Trains less experienced staff and guides Policy Service Representatives with processing questions and deficiencies at WWO Service Centers.
• Communicates effectively with Branches and Underwriting to follow up on missing and incomplete information.
• May engage with BPO Partners.
• Determines workflow activities required to process insurance policies based on line of business.
• Participates in quality and productivity reviews, providing feedback to management.

Reporting Relationship

Supervisor or above.

Skills, Knowledge, and Abilities

• Knowledge of the insurance industry, its products, and services.
• Subject Matter Expert (SME) for assigned transactions and line of business.
• Ability to train, coach, and counsel peers.
• Knowledge of company proprietary rating and policy administration systems.
• Detail-oriented with strong analytical and computational skills.
• Excellent written, verbal, and interpersonal communication skills.
• Strong teamwork and collaboration skills.
• Exceptional customer service skills.
• Ability to handle multiple tasks and prioritize effectively.
• Proficient in Microsoft Office and intermediate search skills.
• Ability to meet performance standards in a fast-paced, production environment.

Education and Experience

• High school diploma, GED, or equivalent.
• Typically, minimum of 3 years insurance transaction processing experience, including at least 1 year in commercial lines processing.

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In certain jurisdictions, CNA is legally required to include a reasonable estimate of the compensation for this role. In District of Columbia, California, Colorado, Connecticut, Illinois, Maryland, Massachusetts, New York, and Washington, the national base pay range for this job level is $35,000 to $65,000 annually. Salary determinations are based on relevant work experience, skills, certifications, and location. CNA offers a comprehensive benefits package. For details, visit cnabenefits.com.

CNA is committed to providing reasonable accommodations to qualified individuals with disabilities in the recruitment process. To request an accommodation, please contact [e-mail].

About the company

CNA offers a broad portfolio of property and casualty business insurance solutions to help you manage risks and grow profitably.