Processing Specialist, Inland Marine

CNA Insurance; Lake Mary (FL); Remote; USD 35,000 - 65,000; Full time

Job summary

An established industry player is seeking a detail-oriented professional to manage policy processing transactions across various lines of business. This role involves reviewing complex transactions, training new hires, and ensuring timely processing of insurance policies. With a commitment to employee growth and development, this company fosters a collaborative environment where your contributions directly impact the success of the organization. If you have a passion for the insurance industry and possess strong communication and analytical skills, this opportunity is perfect for you.

Qualifications

• Minimum 3 years in insurance transaction processing required.
• Detail-oriented with strong analytical and computational skills.

Responsibilities

• Reviews complex incoming business transactions for accuracy and completeness.
• Trains and coaches less experienced staff on processing questions.

Skills

Knowledge of insurance industry

Training and coaching skills

Detail-oriented

Analytical skills

Strong communication skills

Customer service skills

Microsoft Office proficiency

Education

High school diploma or GED

3 years insurance transaction processing experience

Tools

Proprietary rating and policy administration systems

Job description

You have a clear vision of where your career can go. And we have the leadership to help you get there. At CNA, we strive to create a culture in which people know they matter and are part of something important, ensuring the abilities of all employees are used to their fullest potential.

Under general supervision, handles policy processing transactions including Policy Issuance, Policy change Endorsements, Renewals, for multiple lines of business within Commercial or Specialty lines. With direction, manages onboarding and training of new hires plus cross-training current staff.

Job Description

Shift: 12 PM - 8:15 PM ET

Essential Duties & Responsibilities

• Reviews complex incoming business transactions for multiple lines of business and related information for completeness, accuracy, and quality. Gathers third-party data and insurance application data to record information in proprietary systems. Works with underwriting and other areas to resolve any discrepancies and process insurance policies in a timely manner.
• Trains less experienced staff and guides and coaches Policy Service Representatives with processing questions/deficiencies at WWO Service Centers.
• Effectively communicates with Branches and Underwriting to follow up on missing and incomplete information.
• May engage with BPO Partners.
• Determines workflow activities required to process insurance policies based on line of business.
• Participates in quality and productivity reviews and provides feedback to management.

Reporting Relationship: Supervisor or above.

Skills, Knowledge, and Abilities

• Knowledge of insurance industry and its products and services.
• Subject Matter Expert (SME) for assigned transactions and line of business.
• Ability to train, coach, and counsel peers.
• Knowledge of company proprietary rating and policy administration systems.
• Detail-oriented with solid analytical and computational skills.
• Strong written, verbal, and interpersonal communication skills.
• Strong teamwork and collaboration skills.
• Strong customer service skills.
• Ability to handle multiple tasks and prioritize work.
• Proficient in Microsoft Office and intermediate search skills.
• Ability to meet performance standards in a fast-paced, production environment.

Education and Experience

• High school diploma, GED, or equivalent.
• Typically, minimum of 3 years insurance transaction processing experience with at least 1 year in commercial lines processing.

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#LI-DM1

In certain jurisdictions, CNA is legally required to include a reasonable estimate of the compensation for this role. In District of Columbia, California, Colorado, Connecticut, Illinois, Maryland, Massachusetts, New York, and Washington, the national base pay range for this job level is $35,000 to $65,000 annually. Salary determinations are based on various factors, including relevant work experience, skills, certifications, and location. CNA offers a comprehensive and competitive benefits package to help our employees and their family members achieve their physical, financial, emotional, and social wellbeing goals. For more details, visit cnabenefits.com.

CNA is committed to providing reasonable accommodations to qualified individuals with disabilities in the recruitment process. To request an accommodation, contact [e-mail].

About the company

CNA offers a broad portfolio of property and casualty business insurance solutions that allow you to better manage your risks and grow profitably.