Processing Lab Supervisor: Quality, Ops & Client Success

United WestLabs; Lexington (KY); On-site; USD 52,000 - 78,000; Full time

Job summary

United WestLabs is seeking a Processing Supervisor to oversee laboratory processing operations, specimen logistics, and quality assurance. The role ensures high levels of customer satisfaction and operational efficiency under the direction of the Operations Manager.

Responsibility includes supervising daily workflows and scheduling, maintaining inventory, coaching staff, supporting phlebotomy, and ensuring compliance with regulations and quality systems. Weekend on-call duties may apply.

Qualifications

• Background in Clinical Lab Technology.
• Minimum 2 years of supervisory experience in a laboratory.
• Strong organizational and multitasking skills.
• Excellent customer service and interpersonal communication.
• Knowledge of regulatory compliance and basic quality systems.
• Ability to plan workloads and manage projects.
• Flexible availability, including evenings and weekends.

Responsibilities

• Oversee specimen processing and maintain quality standards.
• Manage daily workflow and staff scheduling.
• Monitor employee performance and provide coaching.
• Maintain inventory records and order supplies.
• Support phlebotomy operations as needed.
• Coordinate with physicians on lab results timelines.

Skills

Lab supervision

Organizational skills

Customer service

Regulatory compliance

Quality systems

Project planning

Flexible scheduling

Education

Clinical Lab Technology background

Job description

United WestLabs is seeking a Processing Supervisor to oversee laboratory processing operations, specimen logistics, and quality assurance. The role ensures high levels of customer satisfaction and operational efficiency under the direction of the Operations Manager.

Responsibility includes supervising daily workflows and scheduling, maintaining inventory, coaching staff, supporting phlebotomy, and ensuring compliance with regulations and quality systems. Weekend on-call duties may apply.