SENIOR PROCESSING ASSISTANT- 40001257

Durham County; Durham, Northern (NC, KY); Hybrid; USD 41,000 - 55,000; Full time

Job summary

Durham County Government is seeking a Processing Assistant in the Social Services department. The role focuses on administrative tasks, records management, and public contact, with emphasis on data verification and reporting.

You will support the Assistant Director of Family Economic Independence, manage calendars, prepare documents, and compile statistical reports. Proficiency in Microsoft Office and NC FAST training within 90 days are required.

Qualifications

• Graduation from high school and two years of office/secretarial experience or equivalent.
• Proven ability to work with the public and maintain computerized databases.
• Experience with Microsoft Office and data/reporting tasks.

Responsibilities

• Provides administrative support to the Assistant Director of Family Economic Independence.
• Answers calls, composes and proofs documents, and prepares statistical/summary reports.
• Maintains calendars, records, and data systems; handles public inquiries with professionalism.

Skills

Communication

Research

Presentation

Admin duties

Microsoft Office

Database systems

Schedule coordination

Document prep

Exec support

Multitasking

Diversity experience

Education

High school diploma

2 yrs office exp

Tools

NC FAST

Job description

JOIN DURHAM COUNTY GOVERNMENT

Durham County Government is home to over 2,000 dedicated professionals working together to deliver essential services that strengthen and support our vibrant, diverse community. As the heart of a fast-growing region, we offer meaningful careers across a wide range of fields—giving you the opportunity to make a real impact where you live, work, grow, and play. Learn more at www.dconc.gov .

DEPARTMENT

SOCIAL SERVICES (DSS)

DATE POSTED

SEPTMEBER 8, 2026

CLOSING DATE

SEPTEMBER 20, 2026

HIRING RANGE

$40,528.00 - $54,689.00

POSITION NUMBER

40001257

JOB TYPE

THIS POSITION HAS BEEN REPOSTED; ALL PREVIOUSLY SUBMITTED APPLICATIONS REMAIN UNDER CONSIDERATION AND NO FURTHER ACTION IS REQUIRED.

GENERAL DESCRIPTION

Employees perform a variety of office and/or technical tasks to accomplish the specialized processing of information, documents or materials. Employees typically work in an environment with other Processing Assistants, but may work alone; while work goals are shared, individual assignments may vary. Employees report to higher-level processing, administrative, technical or professional employees.Work functions are similar to other office support roles, but employees have a significant concentration in the areas of Records and Reports, Files and Public Contact. Major duties include document completion, verification, problem identification and resolution; statistical, financial, and/or other record keeping; public contact including receiving and providing information and problem-solving; files maintenance and management; composition, calculation, and determination of an action or compliance; and office equipment operation. Work may require the use of a variety of manual or automated office systems. These systems are used to establish, retrieve, verify, research, update and/or authorize processing actions.Employees may work with one process or several related processes. The higher levels of this role reflect increased complexity, scope and consequence of tasks. Employees become "content" or process experts within the areas of assignment. Each level requires more technical knowledge and application of policies, procedures, laws and regulations. With the progression in level, employees reflect greater decisionmaking, consequence of determinations and authority to commit the agency to a course of action. Some employees may have supervisory responsibilities.

DUTIES AND RESPONSIBILITIES

The functions listed below are those that represent the majority of the time spent working in this position. Management may assign additional functions related to the type of work of the position as necessary.

Provides technical and administrative support to the Assistant Director of Family Economic Independence; serves as the first line of contact for internal and external clients and agencies; answers and directs phonemessages; composes and proofreads correspondences and other documents; compiles data and prepares statistical/summary reports with charts and graphs as requested; maintains calendar reservation systems; manages paper and computerized record keeping systems. Ability to work is a fast-paced environment.

KNOWLEDGE, SKILLS, AND ABILITIES

Strong communication, research, and presentation skills.

• Experience with responsible administrative duties, working with the public and maintaining various computerized database systems.
• Compiles data and prepares statistical/summary reports with charts and graphs as requested
• Proficient in Microsoft Office (Word, Excel, Access, Teams, and PowerPoint).

Skilled in working with and assisting executive‑level leaders on a wide range of tasks.

• Experience in coordinating schedules, preparing documents, and supporting executive‑level tasks.
• Must be flexible with regards to work schedule and detailed‑oriented.

Able to manage multiple priorities with accuracy, discretion, and minimal supervision.

Effective at working with diverse clients, staff, and partners.

• Selected candidate will be expected to complete the NC FAST certification training within 90 days of hire.

MINIMUM EDUCATION AND EXPERIENCE REQUIREMENTS

Graduation from high school and demonstrated possession of knowledges, skills and abilities gained through at least two years of office assistant/secretarial experience; or an equivalent combination of training and experience.

PREFERRED REQUIREMENTS

Experience multi-tasking and working with a diverse population.

AMERICANS WITH DISABILITIES ACT COMPLIANCE

Durham County is an Equal Opportunity Employer. ADA requires Durham County to provide reasonable accommodations to qualified persons with disabilities. Prospective and current employees are encouraged to discuss ADA accommodations with management.

BACKGROUND CHECK STATEMENT

This position may be subject to a background check, which could include, but is not limited to, criminal history (employment-related and/or SBI fingerprint-based), credit history, motor vehicle records, educational verification, and checks of the sexual offender registry, depending on the specific requirements of the role. A conviction record does not automatically disqualify an applicant from employment consideration, unless otherwise required by applicable state law.

Durham County is an Equal Opportunity Employer