Processing Admin

Windownation; Highland Hills (OH); On-site; USD 38,000 - 54,000; Full time

Job summary

Window Nation is hiring a Processing Admin at our Highland Hills, OH location. This role focuses on accurate contract processing, data entry in MS Dynamics 365, and collaboration with Sales, Accounting, and customers in a fast-paced setting.

The candidate should have 2+ years of admin support experience, strong Microsoft Office skills, and a customer-centric mindset. Experience with HOA coordination is a plus; all duties support a seamless contract lifecycle.

Qualifications

• High School Diploma or GED is required.
• At least 2+ years of administrative support experience.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook, etc.).
• CRM experience is a plus and helpful for contract processing workflows.
• Customer-centric mindset with ability to meet deadlines in a fast-paced environment.
• Experience in Home Improvement/Construction industry is a plus.

Responsibilities

• Reviews sales contracts for accuracy and inputs data into MS Dynamics 365 with high accuracy.
• Works directly with Sales Reps, Sales Managers, and customers on contract addenda and other required paperwork items.
• Manages market specific email inbox and responds in a timely manner.
• Validate, enter financing information into MS Dynamics 365 and request modifications based on sale changes.
• Enters customer payments and completes daily payment log verifications for all payment methods.
• Proactively monitors various reports and actions upon when needed until resolution.
• Processes change orders, proactively tracks progress along pipeline and contacts Sales and customers until completed.
• Collaborates with Accounting Department during month end processes.
• Assists customers in obtaining HOA approvals.
• Performs other duties as assigned.

Skills

Customer-centric mindset

Deadline-driven

High-pressure environment

Education

High School Diploma or GED

Tools

MS Dynamics 365

Microsoft Office Suite

CRM (Customer Relationship Management)

Job description

One Goal, One Passion - Growth is Everything at Window Nation

Recruiting the best talent is one of Window Nation's main goals. With growth always being our number one priority, we're committed to finding and keeping the best employees possible. We want you to be your authentic self, we want you to love what you do, we want you to grow with us. Grow professionally and grow personally. We know that we all grow together at Window Nation, and we are proud of that. One Goal, One Passion - Growth is Everything at Window Nation.

Window Nation cultivates a culture of inclusion that respects our employees' individual strengths, views, and experiences. We believe our differences make us a better team – one that makes good decisions, drives innovation, and delivers better business results.

At this time, Window Nation is unable to provide sponsorship for employment visas now or in the future. Candidates must be authorized to work in the United States on a permanent basis without the need for current or future visa sponsorship.

All qualified applicants will receive consideration for employment without regard to race, color, sex, national origin, religion, age, disability, genetic information, status as a military veteran or any other characteristic protected by applicable law.

The Processing Admin reports to the Sr. Manager of Administration based out of our central operations office in Highland Hills, OH. The Processing Admin is responsible for the accurate and timely processing of newly executed sales contracts. This position requires strong time management skills, accurate data entry skills, and the ability to nurture effective relationships with both internal and external customers. The role will be within a fast-paced, team-oriented environment.

• Reviews sales contracts for accuracy and inputs data into MS Dynamics 365 with high accuracy
• Works directly with Sales Reps, Sales Managers, and customers on contract addenda and other required paperwork items to ensure we have all the needed information to approve a sale
• Manages market specific email inbox and responds in a timely manner
• Validate, enter financing information into MS Dynamics 365 and request modifications based on sale changes
• Enters customer payments and completes daily payment log verifications for all payment methods
• Proactively monitors various reports and actions upon when needed until resolution
• Processes change orders, proactively tracks progress along pipeline and contacts Sales and customers until completed
• Collaborates with Accounting Department during month end processes
• Assists customers in obtaining HOA approvals
• Performs other duties as assigned
• High School Diploma or GED
• 2+ year of similar administrative support experience
• Proficiency in Microsoft Office Suite
• CRM (Customer Record Management) experience a plus
• Customer-centric mindset
• Demonstrated success in deadline-driven and high-pressure environment
• Home Improvement/Construction industry experience is a plus

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