Hybrid ITSM Transformation Lead

Genius Road, LLC; Austin (TX); Hybrid; USD 120,000 - 150,000; Full time

Job summary

A consulting company is seeking an ITSM Process Improvement Lead to optimize IT service management operations. This is a full-time contract position located in Austin, TX with a hybrid work schedule. Ideal candidates possess ITSM knowledge and experience in large organizations, and excel in communication and leadership skills. Responsibilities include evaluating IT processes and leading transformation initiatives.

Qualifications

• 5+ years of experience evaluating and optimizing ITSM processes in large organizations.
• Experience in regulated environments with high security and compliance standards.
• Ability to manage multiple initiatives in a fast-paced environment.

Responsibilities

• Evaluate current ITSM processes and identify inefficiencies.
• Lead process improvement initiatives across IT operations.
• Design optimized workflows based on ITIL best practices.

Skills

ITSM frameworks knowledge

Leadership ability

Strong communication skills

Project management

Education

Bachelor’s degree in Business or related discipline

Tools

ITIL

Lean

Six Sigma

Job description

A consulting company is seeking an ITSM Process Improvement Lead to optimize IT service management operations. This is a full-time contract position located in Austin, TX with a hybrid work schedule. Ideal candidates possess ITSM knowledge and experience in large organizations, and excel in communication and leadership skills. Responsibilities include evaluating IT processes and leading transformation initiatives.