Process Training Specialist

TD SYNNEX; South Bend (IN); On-site; USD 42,000 - 65,000; Full time

Job summary

TD SYNNEX is seeking a Training Coordinator for our distribution center to develop others and uphold standards in learning, safety, and operational excellence. You will serve as SME for departments, delivering SOP training, onboarding, and continuous improvement initiatives.

You will partner with the Operations Training Specialist, Quality team, and site leadership to ensure training aligns with productivity, quality, safety, and security objectives.

Qualifications

• Experience delivering employee training, coaching, or onboarding.
• Proficient with SOP training and process audits.
• Ability to lift and move up to 60 lbs.

Responsibilities

• Facilitate onboarding and orientation activities for new employees.
• Coach associates on best practices to improve performance.
• Conduct process observations and audits to ensure SOP compliance.
• Collaborate with Quality and Continuous Improvement teams to support safety initiatives.
• Evaluate training effectiveness through observations, surveys, audits, and performance metrics.
• Identify training gaps and recommend opportunities for operational improvement.

Skills

Training delivery

Coaching

Presentation skills

Relationship building

Organizational skills

Bilingual

Education

High School Diploma or GED

Associate degree or related certification

Tools

Microsoft Office

Other business systems

Job description

Hours: M-F 8:30am-5:00pm/10am-6:30pm

About the Role

We're looking for a Training Coordinator who is passionate about developing others and creating a culture of learning, safety, and operational excellence within our Distribution Center. In this role, you'll serve as a Subject Matter Expert (SME) for assigned departments, helping new and current associates build the skills and knowledge needed to perform their jobs successfully.

You'll play a key role in delivering SOP training, onboarding new hires, conducting process audits, and supporting continuous improvement initiatives. Working closely with the Operations Training Specialist, Quality team, and Operations leadership, you'll help ensure associates are trained, engaged, and equipped to meet productivity, quality, safety, and security standards.

What You'll Do

• Facilitate onboarding and orientation activities for new employees.
• Coach associates on best practices to improve performance, quality, safety, and productivity.
• Serve as the go-to resource for process-related questions and training support within assigned departments.
• Partner with the Quality and Continuous Improvement teams to support quality, safety, and security initiatives.
• Conduct process observations and audits to ensure compliance with SOPs.
• Identify training gaps and recommend opportunities for operational improvement.
• Assist with productivity-related tasks and operational activities as needed to support business objectives.
• Collaborate with Operations Training Specialists, Industrial Engineers, Quality leaders, and site leadership to review and improve existing SOPs and training materials.
• Support implementation of new processes, systems, and procedures.
• Evaluate training effectiveness through observations, surveys, audits, and performance metrics.
• Recommend improvements to training programs based on results and feedback.

What We're Looking For

• Strong communication and presentation skills with the ability to train and coach others effectively.
• Ability to build relationships and work collaboratively across all levels of the organization.
• Strong organizational, time management, and problem-solving skills.
• Detail-oriented with the ability to maintain accuracy in a fast-paced environment.
• Comfortable adapting to changing priorities and business needs.
• Ability to work independently with minimal supervision.
• Proficient with Microsoft Office and other business systems.
• Demonstrated leadership skills and a passion for developing others.
• Ability to maintain confidentiality and handle sensitive information appropriately.
• Ability to lift and move up to 60 lbs.
• Bilingual communication skills are a plus.
• 3-5 years of experience in distribution, logistics, operations, training, or a related field.
• Experience delivering employee training, coaching, or onboarding programs preferred.
• Proven ability to meet quality, productivity, and safety standards.

Education

• High School Diploma or GED required.
• Associate Degree or training-related certification preferred.

Work Environment

• Distribution center environment that may include exposure to varying temperatures, noise, heights, humidity, and warehouse equipment.
• Classroom and office settings for training delivery and administrative tasks.
• Occasional overtime and flexible scheduling may be required based on business needs.

At TD SYNNEX, our values guide everything we do: Together, We Own It, We Dare to Go, We Grow and Win, and above all, We Do the Right Thing. These principles shape how we work with each other, our partners, and our communities as we drive innovation and create lasting impact.

What's In It For You?

• Elective Benefits: Our programs are tailored to your country to best accommodate your lifestyle.
• Grow Your Career: Accelerate your path to success (and keep up with the future) with formal programs on leadership and professional development, and many more on-demand courses.
• Elevate Your Personal Well-Being: Boost your financial, physical, and mental well-being through seminars, events, and our global Life Empowerment Assistance Program.
• Diversity, Equity & Inclusion: It's not just a phrase to us; valuing every voice is how we succeed. Join us in celebrating our global diversity through inclusive education, meaningful peer-to-peer conversations, and equitable growth and development opportunities.
• Make the Most of our Global Organization: Network with other new co-workers within your first 30 days through our onboarding program.
• Connect with Your Community: Participate in internal, peer-led inclusive communities and activities, including business resource groups, local volunteering events, and more environmental and social initiatives.

At TD SYNNEX, we're proud to be recognized as a great place to work and a leader in the promotion and practice of diversity, equity and inclusion.

We are an equal opportunity employer and committed to building a team that represents and empowers a variety of backgrounds, perspectives, and skills. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity or expression, sexual orientation, protected veteran status, disability, genetics, age, or any other characteristic protected by law.

TD SYNNEX is an E-Verify company