Process & Technology Specialist

CHG; United States; Hybrid; USD 66,000 - 128,000; Full time

Benefits offered by this job

401(k) retirement plan with company-m/

Healthcare benefits including medical,

Work-from-home options available

Recognition programs with rewards

Parental leave, fertility coverage, +6

LinkedIn learning courses

Volunteer time off

Tuition reimbursement programs

Job summary

CHG Healthcare, a leading healthcare staffing group, seeks a Process & Technology Specialist to support CompHealth’s Sales Operations. You will own Salesforce admin, build KPI dashboards, and drive automation across the sales tech stack, including AI tooling adoption, to improve productivity.

The role reports to the Director of Business Operations and requires 3+ years in sales operations or related tech support, with a Bachelor’s degree and Salesforce experience. Flexible work options available.

Qualifications

• 3+ years in sales/business operations or related technical support.
• Bachelor's degree in business, information systems, or related field.
• Preferred Salesforce Administrator certification.
• Hands-on Claude experience preferred.

Responsibilities

• Own day-to-day CRM administration (Salesforce), including user access, field and workflow maintenance, and data hygiene enforcement.
• Build and maintain KPI dashboards and inspection tooling for margins and productivity.
• Identify and build process automations across the sales tech stack and support new platform rollouts.
• Lead hands-on execution of AI tool adoption (Claude and others): training, use cases, tracking usage, surfacing gaps.
• Serve as the tier-1 liaison to CHG product and engineering for rollout coordination and UAT participation.
• Maintain process documentation and SOPs for the systems this role administers.

Skills

CRM administration

Dashboards & reports

AI tools

Communication

Process improvement

Education

Bachelor's degree in business, information systems or related field

Tools

Salesforce

Claude

Job description

CompHealth is the nation’s largest locum tenens staffing agency, offering more than 100 physician specialties, as well as permanent physician placement and both temporary and permanent allied healthcare staffing. At CompHealth, we are known for our employee‑centric culture, strong core values and providing outstanding customer service. With CompHealth you can love what you do and impact the lives of millions of patients every year. CompHealth is looking for a Process & Technology Specialist to join our Sales Operations team. Sales Operations supports CompHealth's sales divisions by improving how the business runs, from the tools people use every day to the processes that connect teams across the organization. As a Process & Technology Specialist, you will own day‑to‑day administration of our sales technology stack, build and maintain the dashboards and automations that keep the team running, and support the steady rollout of new platforms and features. This role will report to the Director of Business Operations.

Responsibilities

• Own day-to-day CRM administration (Salesforce), including user access, field and workflow maintenance, and data hygiene enforcement.
• Build and maintain the KPI dashboards and inspection tooling Sales Operations is accountable for, including frontline‑facing margin and productivity dashboards.
• Identify and build process automations across the sales tech stack (pipeline stage triggers, alerts, handoffs), and provide hands‑on support for new platform rollouts, including FOX to Lightning, the new CST tool, and ongoing PST feature releases.
• Lead hands‑on execution of AI tool adoption (Claude and others): running training sessions, documenting use cases, tracking usage patterns, and surfacing gaps for leadership to evaluate.
• Serve as the tier‑1 liaison to CHG product and engineering teams for day-to-day rollout coordination and UAT participation, escalating strategic decisions to leadership.
• Maintain process documentation and standard operating procedures for the systems this role administers.

Qualifications

• Working knowledge of CRM administration (Salesforce or similar), including user management, workflows, and data hygiene practices.
• Comfortable building and maintaining dashboards and reports without requiring deep technical or BI support.
• Hands‑on experience or strong interest in AI tools and how they apply to process automation and training, with direct experience using Claude being a plus.
• Process‑minded and organized, with the ability to manage multiple automation and rollout workstreams at once.
• Clear communicator who can support and train sales staff through technology and process changes.

Education & Experience

• 3+ years of experience in sales/business operations, CRM administration, or a related technical support role.
• Bachelor's degree in business, information systems, or a related field, or equivalent experience.
• Preferred Salesforce Administrator certification or equivalent hands‑on Salesforce configuration experience.
• Hands‑on experience with Claude (or a similar AI platform) for workflow automation is strongly preferred.

For this position, we offer a pay range of $66,200 -- $128,000 annually, with pay varying depending on work location and job-related factors such as knowledge, position level and experience. During the hiring process, your recruiter can provide more information about the specific salary range for the job location. CHG Healthcare offers starting salaries for sales positions in the form of total target compensation (TTC = base + commission + bonus), which includes base pay, commission, and bonuses. Sales positions receive short‑term incentives through commission plans and bonuses. On the other hand, non-sales positions have starting salaries that consist of a base salary and short-term incentives through various bonus plans, which are paid out monthly, quarterly, or annually.

In return we offer:

• 401(k) retirement plan with company match
• Traditional healthcare benefits such as medical and dental coverage, and some unique benefits like onsite health centers, corporate wellness programs, and free behavioral health appointments.
• Flexible work schedules - including work-from-home options available
• Recognition programs with rewards including trips, cash, and paid time off
• Family-friendly benefits including paid parental leave, fertility coverage, adoption assistance, and marriage counseling
• Tailored training resources including free LinkedIn learning courses
• Volunteer time off and employee-driven matching grants
• Tuition reimbursement programs

CHG Healthcare values a diverse and inclusive workforce. We welcome applicants of any race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status and individuals with disabilities as an affirmative action/equal opportunity employer. We are an at-will employer.

What makes CHG Different?

You. Since founding the locum tenens industry in 1979, CHG Healthcare has been dedicated to serving the healthcare workforce and making a difference in human lives. Through our family of brands—CompHealth, Weatherby Healthcare, Global Medical Staffing, Locumsmart, Nursesmart, Modio, and CareerMD—we provide healthcare staffing solutions, including temporary and permanent placement of physicians and allied health professionals. We also offer credentialing services, innovative staffing technology, and career resources that connect employers with healthcare professionals. Learn more at chghealthcare.com.