Process & Systems Improvement Lead

Pritchard Companies; Minneapolis (MN); On-site; USD 90,000 - 125,000; Full time

Job summary

Pritchard Companies is seeking a Process & Systems Manager to improve how our business operates across processes, systems, and data. You’ll document workflows, develop SOPs, and lead process-improvement initiatives across Commercial teams.

You’ll map end-to-end processes, identify bottlenecks, and drive changes in systems utilization. A strong ability to collaborate and communicate with diverse teams is essential for success in this on-site role.

Qualifications

• Bachelor’s degree or equivalent experience.
• Experience in project management and process improvement.
• Experience mapping, documenting, and improving business processes.
• Experience leading projects from planning through implementation.
• Experience developing SOPs and process maps.
• Strong analytical and problem-solving abilities.
• Strong organizational and project management skills.
• Ability to learn complex processes and systems quickly.
• Strong communication and collaboration skills.
• Ability to influence and lead change across teams.

Responsibilities

• Meet with teams to document current processes from start to finish.
• Map workflows across sales, finance, accounting, order processing, and related functions.
• Identify gaps, bottlenecks, and opportunities to improve efficiency and accountability.
• Develop future-state workflows and practical process improvements.
• Create process maps, flowcharts, SOPs, and supporting documentation.
• Establish organized, sustainable process documentation practices.
• Assess how Commercial systems support processes and improve workflows.
• Work with systems like SHAED, Lightyear, Monday.com, HubSpot, and vehicle management systems.
• Identify data quality issues and improve data ownership and controls.
• Lead process and system projects from discovery through implementation.
• Coordinate cross-functional stakeholders and drive change, training, and adoption.

Skills

Project management

Process improvement

Systems analysis

Documentation

Critical thinking

Organizational skills

Communication

Collaboration

Independent work

Change leadership

Education

Bachelor’s degree in Business, Project Management, Operations, Information Systems

Tools

SHAED

Lightyear

Monday.com

HubSpot

Job description

Pritchard Companies is seeking a Process & Systems Manager to improve how our business operates across processes, systems, and data. You’ll document workflows, develop SOPs, and lead process-improvement initiatives across Commercial teams.

You’ll map end-to-end processes, identify bottlenecks, and drive changes in systems utilization. A strong ability to collaborate and communicate with diverse teams is essential for success in this on-site role.