Process Improvement Manager | Flexible Schedule & Ownership

Excellence Consulting; Wilmington (DE); On-site; USD 98,000 - 144,000; Full time

Job summary

Excellence Consulting in Wilmington, DE seeks a Process Improvement Manager to own customer service projects end-to-end. This warm, rigorous role blends hands-on leadership with strategic oversight as improvements ship across the site.

You will guide cross-functional teams, document rationale, mentor others and ensure commitments stay visible and on track while vendors meet our standards.

Qualifications

• Proven ability to deliver results as a Process Improvement Manager.
• Strong collaboration and communication skills.
• Ability to mentor teammates and transfer knowledge.

Responsibilities

• Document the why, not just the what, behind every Leadership decision.
• Keep Wilmington, DE site running while improvements ship underneath.
• Bridge Accountability and Leadership so teams stay aligned.
• Keep commitments visible and on track across projects.
• Ensure vendors meet promised standards for user benefits.

Skills

Reliability

Discretion

Teamwork

Leadership

Teaching

Job description

Excellence Consulting in Wilmington, DE seeks a Process Improvement Manager to own customer service projects end-to-end. This warm, rigorous role blends hands-on leadership with strategic oversight as improvements ship across the site.

You will guide cross-functional teams, document rationale, mentor others and ensure commitments stay visible and on track while vendors meet our standards.