Process Specialist

ViziRecruiter,LLC.; Smyrna (GA); On-site; USD 32,000 - 42,000; Full time

Job summary

ViziRecruiter, LLC. is seeking an experienced legal records clerk to handle data entry, case status updates, and document processing in a professional office setting in Smyrna, GA.

You will interact with clients, vendors, and process servers while ensuring accuracy and timely updates to case files. The role requires 2+ years of office or customer service experience, strong communication skills, and familiarity with civil procedure rules.

Qualifications

• High school diploma or equivalent required.
• Minimum 2 years of office and/or customer service experience.
• Strong written and verbal communication skills.
• Proven ability to manage multiple priorities and maintain strong organizational skills.
• Knowledge of Rules of Civil Procedure for supported states.
• Intermediate proficiency in Microsoft Office applications.
• Proficient typing skills (30 wpm).
• Experience with office machine operations.
• Familiarity with legal documents preferred.
• Ability to multi-task and maintain organization.

Responsibilities

• Maintain high level of professionalism with clients and establish a positive rapport with every caller.
• Input & update case statuses in proprietary system and establish work priorities by pulling electronic reports for clients.
• Follow up with process servers for status via phone and email to push for quick resolution.
• Apply client and county specific requirements to daily work production and become familiar with rules of Civil Procedure.
• Provide daily communication with clients, vendors, and co-workers.
• Prepare and sort documents for data entry.
• Reroute & track documents, open mail, and review new case data.
• Meet or exceed key performance indicators regarding timeliness of case status, case notes, and obtaining status to move cases to next phase of service.
• Expedite resolution of errors made by Process Servers on submitted affidavits.
• Create and maintain logs for tracking purposes.
• Punctual and regular attendance.
• Perform other duties as assigned.

Skills

Written communication

Verbal communication

Multitasking

Organizational skills

Time management

Customer service

Data entry

Education

High school diploma or equivalent

Tools

Microsoft Office

Typing 30 wpm

Job description

Introduction

Are you tired of the working "normal" jobs? Would you like to learn a new skill? Are you ready to collaborate with industry experts in the field and make a difference? If you answered yes to any of these, your future may lie below.

Overview

Responsible for accurate data entry, file maintenance, and record keeping to ensure assuring the timely receipt and processing of legal documents in a team production environment.

Responsibilities

• Maintain high level of professionalism with clients and establish a positive rapport with every caller.
• Input & update case statuses in proprietary system and establish work priorities by pulling electronic reports for clients.
• Follow up with process servers for status via phone and email to push for quick resolution.
• Apply client and county specific requirements to daily work production and become familiar with rules of Civil Procedure.
• Provide daily communication with clients, vendors, and co-workers.
• Prepare and sort documents for data entry.
• Reroute & track documents, open mail, and review new case data.
• Meet or exceed key performance indicators regarding timeliness of case status, case notes, and obtaining status to move cases to next phase of service.
• Expedite resolution of errors made by Process Servers on submitted affidavits.
• Create and maintain logs for tracking purposes.
• Punctual and regular attendance.
• Perform other duties as assigned.

Requirements

• High school diploma or equivalent required
• Minimum 2 years of office and/or customer service experience
• Strong written and verbal communication skills
• Proven ability to manage multiple priorities and maintain strong organizational skills
• Knowledge of Rules of Civil Procedure for supported states
• Intermediate proficiency in Microsoft Office applications preferred
• Proficient typing skills (30 wpm)
• Experience with office machine operations
• Familiarity with legal documents preferred
• Ability to multi-task and maintain organization

Work Environment

Professional office work environment. Hours are Monday - Friday 9AM-6PM.

Physical Demand

Occasionally lift and/or move up to 25 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Reasonable accommodations may be provided to individuals with disabilities to perform the essential functions of the job. Occasionally required to sit for long hours, walk, use hands to finger, handle or feel objects, tools or controls; reach with hands and arms; talk or hear.