Process Optimization Coordinator - Data-Driven Improvements

NYC Alliance; New York (NY); On-site; USD 60,000 - 68,000; Full time

Benefits offered by this job

Medical, Dental, Vision

Retirement Savings Plan Match

Summer Fridays

Discounts and More!

Job summary

NYC Alliance is seeking a Process Operations Coordinator to streamline business processes, identify gaps, and implement improvements across departments. The role focuses on aligning processes with corporate objectives and cultivating a culture of continuous improvement.

Responsibilities include collaborating with teams, documenting workflows, training staff on new processes, and using data analytics to measure outcomes and ROI.

Qualifications

• Bachelor's degree in Business Administration, Process Management, or related field.
• 1+ year of experience in business process management or process improvement.
• Strong analytical and data interpretation skills for data-driven decisions.
• Excellent verbal and written communication for stakeholder engagement.
• Experience with process mapping and documentation tools (e.g., Blueworks).
• Solid project management practices and understanding of best practices.
• Eligible to work in the United States.
• Knowledge of Lean, Six Sigma, Kaizen or similar methodologies is a plus.

Responsibilities

• Analyze current processes and identify areas for improvement.
• Collaborate with different teams to design and implement process enhancements.
• Develop and maintain process documentation, including workflows and standard operating procedures.
• Conduct training sessions and workshops to educate employees on new processes and tools.
• Monitor project progress and provide regular updates to stakeholders.
• Leverage data analytics to track performance metrics and assess the success of implemented changes.
• Act as a liaison between process teams and executive management to ensure alignment with strategic goals.

Skills

Analytical thinking

Data-driven decisions

Stakeholder engagement

Process mapping

Project management

Communication

Education

Bachelor's degree in Business Administration / Process Management

Tools

Blueworks

Job description

NYC Alliance is seeking a Process Operations Coordinator to streamline business processes, identify gaps, and implement improvements across departments. The role focuses on aligning processes with corporate objectives and cultivating a culture of continuous improvement.

Responsibilities include collaborating with teams, documenting workflows, training staff on new processes, and using data analytics to measure outcomes and ROI.