Process Operations Coordinator

NYC Alliance; New York (NY); On-site; USD 60,000 - 68,000; Full time

Benefits offered by this job

Medical, Dental, Vision

Retirement Savings Plan Match

Summer Fridays

Discounts and More!

Job summary

NYC Alliance is seeking a Process Operations Coordinator to streamline business processes, identify gaps, and implement improvements across departments. The role focuses on aligning processes with corporate objectives and cultivating a culture of continuous improvement.

Responsibilities include collaborating with teams, documenting workflows, training staff on new processes, and using data analytics to measure outcomes and ROI.

Qualifications

• Bachelor's degree in Business Administration, Process Management, or related field.
• 1+ year of experience in business process management or process improvement.
• Strong analytical and data interpretation skills for data-driven decisions.
• Excellent verbal and written communication for stakeholder engagement.
• Experience with process mapping and documentation tools (e.g., Blueworks).
• Solid project management practices and understanding of best practices.
• Eligible to work in the United States.
• Knowledge of Lean, Six Sigma, Kaizen or similar methodologies is a plus.

Responsibilities

• Analyze current processes and identify areas for improvement.
• Collaborate with different teams to design and implement process enhancements.
• Develop and maintain process documentation, including workflows and standard operating procedures.
• Conduct training sessions and workshops to educate employees on new processes and tools.
• Monitor project progress and provide regular updates to stakeholders.
• Leverage data analytics to track performance metrics and assess the success of implemented changes.
• Act as a liaison between process teams and executive management to ensure alignment with strategic goals.

Skills

Analytical thinking

Data-driven decisions

Stakeholder engagement

Process mapping

Project management

Communication

Education

Bachelor's degree in Business Administration / Process Management

Tools

Blueworks

Job description

The Process Operations Coordinator plays a critical role in the company by collaborating with various departments to streamline operations and improve efficiency. The primary focus will be on identifying process gaps, developing and implementing solutions, and measuring performance outcomes. This position will involve working closely with stakeholders to ensure that business processes are aligned with corporate objectives and to cultivate a culture of continuous improvement.

Responsibilities

• Analyze current business processes and identify areas for improvement
• Collaborate with different teams to design and implement process enhancements
• Develop and maintain process documentation, including workflows and standard operating procedures
• Conduct training sessions and workshops to educate employees on new processes and tools
• Monitor project progress and provide regular updates to stakeholdersLeverage data analytics to track performance metrics and assess the success of implemented changes
• Act as a liaison between process teams and executive management to ensure alignment with strategic goals
• Foster a culture of continuous improvement and engage employees in process optimization initiatives

Requirements

• Bachelor's degree in Business Administration, Process Management, or a related field preferred
• Minimum of 1 year of experience in business process management or process improvement roles
• Strong analytical skills with the ability to interpret data and make data-driven decisions
• Excellent verbal and written communication skills for effective stakeholder engagement
• Experience with process mapping and documentation tools (e.g., Blueworks)
• Proven project management abilities with a solid understanding of best practices
• Eligible to work in the United States
• Knowledge of Hoshin Kanri, Kaizen, Lean, Six Sigma, or other process improvement methodologies is a plus

Benefits

• Annual Salary $60,000 - $68,000 per year
• Competitive compensation packages
• Medical, Dental, Vision, FSA
• Retirement Savings Plan Match
• Summer Fridays
• Discounts and More!