Process Improvement & Automation Analyst (Lean, RPA/AI)

W. R. Berkley Corporation; Minneapolis (MN); On-site; USD 81,000 - 116,000; Full time

Job summary

W. R. Berkley Corporation in Jacksonville, FL, seeks a Process Improvement Analyst to assess, design, and support enterprise process optimization initiatives across the company and its operating units.

The role partners with stakeholders to map current-state processes, identify pain points, and implement Lean, Six Sigma, and automation improvements using tools like JIRA, Power BI, and SQL. Travel is expected 30%–60%.

Qualifications

• 3–5 years of relevant experience in process improvement, operational excellence, or business analysis.
• Certifications in Lean Six Sigma, PMP, Agile/Scrum, or similar.
• Experience mapping current-state processes, identifying pain points, and translating findings into improvement plans.
• Strong communication, presentation, and storytelling skills.
• Ability to manage a portfolio of initiatives with multiple stakeholders, timelines, and risks.

Responsibilities

• Lead and facilitate process improvement initiatives, fostering a Lean culture and innovative thinking.
• Map, analyze, and redesign business processes to drive efficiency and eliminate duplication.
• Gather requirements, manage stakeholders, and ensure readiness for change.
• Partner with BPO providers to consolidate and standardize processes across multiple operating units.
• Partner with Technology teams on the installation of RPA/BOTs and AI-driven automation.
• Lead cross-functional projects, acting as a bridge between business and technology.
• Maintain process documentation and support the adoption of best practices.
• Provide regular updates to governance groups and support ad hoc initiatives as needed.
• Promote a culture of continuous improvement, disciplined execution, operational learning, and measurable business value.

Skills

Communication

Presentation

Storytelling

Analytical

Facilitation

Problem-solving

Organizational skills

Stakeholder management

Cross-functional collaboration

Education

Bachelor's degree in Business, IT, or related field

Tools

JIRA

Confluence

ServiceNow

Microsoft Project

Visio

Power BI

Tableau

SQL

Power Automate

Copilot / Generative AI tools

Job description

W. R. Berkley Corporation in Jacksonville, FL, seeks a Process Improvement Analyst to assess, design, and support enterprise process optimization initiatives across the company and its operating units.

The role partners with stakeholders to map current-state processes, identify pain points, and implement Lean, Six Sigma, and automation improvements using tools like JIRA, Power BI, and SQL. Travel is expected 30%–60%.