Process Improvement & Automation Analyst (Lean, RPA/AI)

W. R. Berkley Corporation

Minneapolis (MN)

On-site

USD 81,000 - 116,000

Full time

8 days ago
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Job summary

W. R. Berkley Corporation in Jacksonville, FL, seeks a Process Improvement Analyst to assess, design, and support enterprise process optimization initiatives across the company and its operating units.

The role partners with stakeholders to map current-state processes, identify pain points, and implement Lean, Six Sigma, and automation improvements using tools like JIRA, Power BI, and SQL. Travel is expected 30%–60%.

Qualifications

  • 3–5 years of relevant experience in process improvement, operational excellence, or business analysis.
  • Certifications in Lean Six Sigma, PMP, Agile/Scrum, or similar.
  • Experience mapping current-state processes, identifying pain points, and translating findings into improvement plans.
  • Strong communication, presentation, and storytelling skills.
  • Ability to manage a portfolio of initiatives with multiple stakeholders, timelines, and risks.

Responsibilities

  • Lead and facilitate process improvement initiatives, fostering a Lean culture and innovative thinking.
  • Map, analyze, and redesign business processes to drive efficiency and eliminate duplication.
  • Gather requirements, manage stakeholders, and ensure readiness for change.
  • Partner with BPO providers to consolidate and standardize processes across multiple operating units.
  • Partner with Technology teams on the installation of RPA/BOTs and AI-driven automation.
  • Lead cross-functional projects, acting as a bridge between business and technology.
  • Maintain process documentation and support the adoption of best practices.
  • Provide regular updates to governance groups and support ad hoc initiatives as needed.
  • Promote a culture of continuous improvement, disciplined execution, operational learning, and measurable business value.

Skills

Communication
Presentation
Storytelling
Analytical
Facilitation
Problem-solving
Organizational skills
Stakeholder management
Cross-functional collaboration

Education

Bachelor's degree in Business, IT, or related field

Tools

JIRA
Confluence
ServiceNow
Microsoft Project
Visio
Power BI
Tableau
SQL
Power Automate
Copilot / Generative AI tools

Job description

W. R. Berkley Corporation in Jacksonville, FL, seeks a Process Improvement Analyst to assess, design, and support enterprise process optimization initiatives across the company and its operating units.

The role partners with stakeholders to map current-state processes, identify pain points, and implement Lean, Six Sigma, and automation improvements using tools like JIRA, Power BI, and SQL. Travel is expected 30%–60%.

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