Process Manager, Merchandising & Supply Chain

L.L.Bean; Freeport (IL); On-site; USD 80,000 - 120,000; Full time

Job summary

L.L.Bean is seeking a Process Manager to join our Supply Chain team in Freeport, ME. You will analyze, design, and implement business processes while driving continuous improvement across scope.

You will lead cross-functional initiatives, deliver training, and monitor metrics to ensure process health and meaningful outcomes. In partnership with senior managers and business owners, you will identify opportunities to enhance efficiency, prioritize opportunities, and sustain change through coaching

Qualifications

• BA/BS required.
• 3+ years of relevant experience.
• Fast-paced, startup-type environment.
• Strong analytical skills to interpret data and translate insights into actionable recommendations.
• Strong communication across wide range of audiences.
• Understand change management and gain buy-in.
• Bias for action and issue resolution.
• Excellent organization and attention to detail.
• Ability to work with multiple teams and disciplines.
• Proficient with MS Office and project tools.

Responsibilities

• Design and build product development calendars across business categories.
• Act as a process expert across one or more processes.
• Ensure processes are executed as intended and train users.
• Recommend key process metrics and monitor health of processes.
• Identify opportunities for cross-functional process improvements.
• Lead process improvement efforts with Sr. Manager and BPO.
• Sustain changes with Change Management and coaching.
• Collaborate with IS on process implementation.
• Create and maintain process documentation.
• Provide updates to the organization on process performance.
• Facilitate, advise and coach business areas.
• Apply project management methodologies.
• Define project scope, timelines, milestones, and roles.
• Assign tasks and necessary resources to team members.

Skills

Analytical skills

Communication

Change management

Action bias

Organization

Cross-functional

Process management

Project management

MS Office

Education

BA/BS

Tools

MS Project

Excel

PowerPoint

Word

Job description

At L.L.Bean, we believe the outdoors brings out the best in all of us. We are committed to fostering a culture of belonging and creating safe, inclusive spaces where everyone feels welcome—both here and Outside. We value individual differences and are dedicated to maintaining an inclusive work environment where everyone can bring the best of their experience and talents and truly thrive.

L.L.Bean is seeking a Process Manager to join our talented Supply Chain team in Freeport, ME. This is a great opportunity to be part of a team of sought‑ahead experts reimagining and executing critical Merchandising and Supply Chain processes and tools to meet the evolving needs of the business.

In this role, you will be responsible for analyzing, designing, and implementing one or more business processes, while driving continuous improvement across processes within scope. In partnership with the Sr. Process Manager, Business Process Owners, and cross‑functional leaders, this position supports the understanding, adoption, and execution of standardized processes. The role identifies opportunities to enhance efficiency and effectiveness, leads process improvement initiatives, and delivers training to stakeholders to ensure sustained success. Additionally, this position plans, directs, and coordinates short‑term, cross‑functional projects, and monitors key process metrics to assess performance, ensure process health, and drive meaningful business outcomes.

Responsibilities:

• Design and build product development calendars, for all business categories ensuring consistency in structure, execution, and alignment with business timelines and priorities.
• Act as a process expert across a single or multiple processes.
• Ensure the process is being executed as intended by the cross‑functional teams. Assess the level of understanding of the process, the systems used to execute the process, and the related milestones. Identify gaps in understanding and lead/conduct training efforts to successfully incorporate the process into regular business practice.
• Recommend key process metrics that indicate the “health” of the processes and drive business results.
• Monitor major cross‑functional business processes and identify opportunities for process improvements. Analyze the effectiveness and efficiency of processes and related systems and workflows. Work with Sr. Process Manager or Business Process Owner to prioritize opportunities.
• With Sr. Process Manager or BPO, lead process improvement efforts to improve process design and drive significant business benefits.
• Effectively solution existing problems, generating an appropriate level of awareness and solution buy‑in from leaders. Work with other Process Managers to understand the connection points between processes and potential impacts that changes will have to the related processes and potential tools.
• Partner with Change Management team to sustain the business processes and support the rollout of new processes. Implements change management for small to medium sized projects; focus is on coaching leaders and end users through the change curve.
• Ability to assess and articulate change impacts. Can speak to future state vision and the case for change. Accurately assesses followership, including level of understanding and buy‑in. Identifies key project members and influencers; leverages them to achieve the change goals. Responsible for implementation of sustain practices to ensure long‑term adoption of new tools and processes.
• Partner with IS organization on business process implementation efforts.
• Manage the content and delivery of process documentation.
• Provide updates to the organization (All Hands, Lunch and Learns, etc.) on the process performance and new and/or redesigned processes.
• Serve as facilitator, advisor and coach to the business areas. Work with relevant business areas to help them execute new and/or redesigned business processes. Be available daily to answer process questions and give support to the business.
• Apply established procedures and project management methodologies.
• Develop project definition, timelines, milestones, and role clarification for all
• people involved in the project. Assign tasks and necessary resource
  

Skills and Qualifications:

• BA/BS required
• 3+ years of relevant experience required
• Ability to succeed in fast‑paced, start‑up type of work environment, focused on continuous improvement
• Demonstrate strong analytical skills, with the ability to interpret complex data, identify trends, and translate insights into clear, actionable recommendations that drive informed decision making
• Strong communication skills with ability to communicate across wide range of audiences
• Understand change management, be able to communicate/facilitate the process and gain following
• Bias for action, driven to obtain issue resolution and project closure.
• Strong organization skills and attention to detail
• Self‑starter/able to function in ambiguous situations
• Understanding of group dynamics and proven ability to gain cooperation across multiple teams and disciplines
• Comprehensive understanding of project management and process management
• Basic knowledge of organizational change (OCM) management principles and best practices
• Strong computer skills including familiarity with Microsoft Office suite (Word, Excel, PowerPoint, MS Project etc.)

Health and Safety Requirement:

Every employee is responsible for contributing to a safe and healthy workplace. Employees are expected to be active participants in health and safety by following all safety policies and procedures, reporting unsafe conditions or at‑risk behaviors to leadership, and conducting work in a safe manner. Those in a leadership role are also expected to model safe behaviors, evaluate risk, and ensure that risks are reduced to acceptable levels.

If you care about the outdoors, joining L.L.Bean is a great way to feel good about what you do. Our benefits package makes a good thing even better, with programs and perks designed to support your health and financial goals. Plus, maintaining a healthy work‑life balance and re‑charging outside are all part of the plan.

If your experience looks a little different from what we’ve identified and you think you’d be great at this role, we’d love to learn more about you! At L.L.Bean, we believe the outdoors brings out the best in all of us. We strive to reflect this every day in our commitments to employees and partners and in our efforts to promote belonging.