Supply Chain OCM Lead

L.L.Bean; Freeport (ME); On-site; USD 90,000 - 130,000; Full time

Job summary

L.L.Bean is seeking an OCM Lead to join our Supply Chain team in Freeport, Maine. This in-office role requires presence four days a week at our Corporate Headquarters and Order Fulfillment Center in Freeport.

You will lead change management for key Fulfillment & Supply Chain initiatives, partnering with leaders and project teams to assess risks, plan readiness, and drive adoption. You will craft communications, training, and engagement strategies and track adoption metrics to optimize business

Qualifications

• BA/BS required; 5+ years of relevant experience.
• Experience leading or supporting change initiatives that impact processes, tools, or organizational structures and drive adoption.
• Strong working knowledge of change management approaches, including stakeholder engagement, readiness, communication, and training.
• Ability to assess how changes impact roles, processes, and ways of working, and translate that into clear, actionable plans.
• Strong communication skills to influence audiences at all levels and help leaders communicate change.

Responsibilities

• Lead the planning and execution of change management strategies for Fulfillment & Supply Chain initiatives to prepare employees for adoption.
• Define and deliver integrated change strategies aligned to business objectives across process, technology, and organizational initiatives.
• Develop and deliver clear messaging, training, and engagement plans for large-scale efforts.
• Coordinate execution of change plans with partners to ensure regular, proactive communication.

Skills

Change management

Stakeholder engagement

Communication

Editorial skills

Training

Data analysis

Microsoft Office

Education

BA/BS

Tools

Microsoft Office

Job description

At L.L.Bean, we believe the outdoors brings out the best in all of us. We are committed to fostering a culture of belonging and creating safe, inclusive spaces where everyone feels welcome - both here and Outside. We value individual differences and are dedicated to maintaining an inclusive work environment where everyone can bring the best of their experience and talents and truly thrive.

L.L.Bean is seeking an OCM Lead to join our Supply Chain team in Freeport, Maine. This role requires in-office presence four days a week and will split time between our Corporate Headquarters and our Order Fulfillment Center - both located in Freeport.

What You’ll Do

Lead the planning and execution of change management strategies for key Fulfillment & Supply Chain initiatives, ensuring employees are prepared, supported, and equipped to adopt new ways of working. Partner with business leaders, project teams, and stakeholders to assess change impacts, identify risks, and develop plans that promote organizational readiness and successful adoption. Create and implement communication, training, and engagement strategies that build awareness, increase understanding, and encourage sustained behavior change. Facilitate stakeholder engagement activities, gather feedback, and help address barriers to adoption throughout the change journey. Apply established change management methodologies and tools to support project teams in delivering successful transformation outcomes. Track adoption and readiness metrics, monitor progress, and recommend adjustments to improve change effectiveness and business results. Support leaders and teams through periods of change by providing guidance, coaching, and practical solutions that minimize disruption and enhance employee experience. Collaborate across functions to ensure change activities are aligned, integrated, and effectively executed across the organization.

Responsibilities:

• Use established frameworks and tools (e.g., stakeholder analysis, readiness assessments, communication planning) to drive consistent, scalable change practices across initiatives.
• Define and deliver an integrated change strategy aligned to business objectives, ensuring a cohesive approach across process, technology, and organizational initiatives.
• Lead impact assessments to understand how work, roles, and processes will change; identify risks, and implement targeted readiness actions to prepare teams for adoption.
• Develop clear, actionable change management, communication and editorial plans for high profile, large-scale efforts that engage cross-functional stakeholders at all levels while enabling leaders to effectively champion change.
• Coordinate the execution of change management, communication and editorial plans, working with partners to ensure regular and seamless communication is in place with little oversight.
• Draft, edit and deliver clear, compelling messaging tailored to multiple formats and audiences.
• Design and deliver practical training and capability-building initiatives that equip teams to perform in future-state ways of working and close skill gaps.
• Establish success metrics, track adoption and progress, and continuously refine strategies to ensure changes are sustained and deliver intended business results.
• Collaborate with program leaders, business teams, HR partners, and change champions to build alignment, reinforce ownership, and embed change into day-to-day operations.
• Analyze structures, processes, and ways of working to identify improvement opportunities and ensure changes increase efficiency, clarity, and overall effectiveness.
• Act as liaison with internal and external consultants, as appropriate, ensuring adequate information is readily available and coordinating activities in line with the project plan.
• Develop and lead hypercare plans that extend beyond change efforts, providing targeted support, issue resolution, and reinforcement to stabilize adoption and ensure a smooth transition into new ways of working.
• Establish and execute sustainment plans that embed changes into standard operations, reinforce behaviors over time, and ensure long-term adoption and business value realization.
• May assume people‑management responsibilities and provides coaching and mentoring to subordinate group.
• Assume additional related responsibilities as requested.

Skills and Qualifications:

• BA/BS required 5+ years of relevant experience required Experience leading or supporting change initiatives that impact processes, tools, or organizational structures and drive adoption Strong working knowledge of change management approaches, including stakeholder engagement, readiness, communication, and training Ability to assess how changes impact roles, processes, and ways of working, and translate that into clear, actionable plans Strong communication skills, with the ability to influence audiences at all levels and help leaders effectively communicate change Strong written and verbal editorial skills, with the ability to both draft and edit customized messaging tailored to multiple audiences and delivered in multiple formats Ability to define success measures, track adoption, and use data to adjust and improve outcomes Proven ability to work across teams and build alignment with business leaders and project partners Solid understanding of how business processes and organizational dynamics work, with a focus on improving effectiveness Ability to work independently and deliver high-quality results with minimal supervision while managing competing priorities Strong computer skills including fluency with Microsoft Office suite (Co-Pilot, Word, Excel, PowerPoint, etc.) Comprehensive functional, process and/or technical skills related to project area; subject matter expert

Health and Safety Requirement:

Every employee is responsible for contributing to a safe and healthy workplace. Employees are expected to be active participants in health and safety by following all safety policies and procedures, reporting unsafe conditions or at-risk behaviors to leadership, and conducting work in a safe manner. Those in a leadership role are also expected to model safe behaviors, evaluate risk, and ensure that risks are reduced to acceptable levels.

If you care about the outdoors, joining L.L.Bean is a great way to feel good about what you do. Our benefits package makes a good thing even better, with programs and perks designed to support your health and financial goals. Plus, maintaining a healthy work-life balance and re-charging outside are all part of the plan.

At L.L.Bean, we believe the outdoors brings out the best in all of us. We strive to reflect this every day in our commitments to employees and partners and in our efforts to promote belonging. Over a century ago, company founder Leon Leonwood Bean set out to make a boot to keep hunters' feet warm and dry. Today, we continue to follow the trail he blazed, adding new paths to help more people discover the outdoors, whether it’s the thrill of sea kayaking, the quiet of early morning fishing or the pleasure of walking in your local park. Of course, we remain true to L.L.'s core values, and are committed to quality, service, and putting the outside, inside everything we make.

At L.L.Bean, we are committed to fostering a culture of belonging and creating safe, inclusive spaces where everyone feels welcome - both here and Outside. We value individual differences and are dedicated to maintaining an inclusive work environment where everyone can bring the best of their experience and talents and truly thrive.