Process Manager, Operational Productivity

llbean; Freeport (ME); On-site; USD 89,000 - 111,000; Full time

Benefits offered by this job

Benefits package

Health and financial goals support

Healthy work-life balance

Job summary

L.L.Bean in Maine is seeking a Process Manager, Operational Productivity to drive smarter ways of working across the business using data, insight, and collaboration to unlock efficiency, improve performance, and help teams operate at their best.

This onsite role in Freeport requires 4-5 days on site. You will lead process improvements, train teams, and establish metrics that reflect process health while partnering with Change Management and IS teams.

Qualifications

• BS/BA required.
• 3+ years of relevant experience.
• Experience in fast-paced, startup-type work environment.
• Strong communication across wide range of audiences.
• Understand change management and facilitate processes.
• Bias for action with issue resolution and closure.

Responsibilities

• Act as a Process Expert across Level 2 processes.
• Ensure process execution by cross-functional teams and identify knowledge gaps.
• Lead/conduct training to embed processes into regular practice.
• Recommend metrics indicating process health and drive results.
• Monitor cross-functional processes and prioritize improvements with leadership.
• Lead process design improvements with other managers.
• Collaborate with IS and Change Management on implementation.
• Manage process documentation content and delivery.
• Provide updates to the organization on process performance.

Skills

Strong communication

Change management understanding

Bias for action

Organizational skills

Self-starter

Ambiguity handling

Education

BS/BA

Job description

At L.L.Bean, we believe the outdoors brings out the best in all of us. We are committed to fostering a culture of belonging and creating safe, inclusive spaces where everyone feels welcome-both here and Outside. We value individual differences and are dedicated to maintaining an inclusive work environment where everyone can bring the best of their experience and talents and truly thrive.

Are you ready to turn big ideas into measurable impact? As the Process Manager, Operational Productivity at L.L.Bean, you will be at the center of driving smarter ways of working across the business-using data, insight, and collaboration to unlock efficiency, improve performance, and help teams operate at their best. This is a high-impact opportunity for an analytical, action-oriented problem solver who thrives on simplifying complexity, influencing change, and bringing continuous improvement to life in a fast-moving operational environment.

***This role requires 4-5 days onsite in Freeport, Maine.

What you'll do.

• Act as a Process Expert across a single or multiple Level 2 processes
• Ensure the process is being executed as intended by the cross-functional teams. Assess the level of understanding of the process, the systems used to execute the process, and the related milestones. Identify gaps in understanding and lead/conduct training efforts to successfully incorporate the process into regular business practice.
• Recommend key process metrics that indicate the "health" of the processes and drive business results.
• Monitor major cross-functional business processes and identify opportunities for process improvements. Analyze the effectiveness and efficiency of processes and related systems and workflows. Work with Sr. Process Manager or Business Process Owner to prioritize opportunities.
• With Sr. Process Manager or BPO, lead process improvement efforts to improve process design and drive significant business benefits.
• Work with other process managers to understand the connection points between processes and potential impacts that process changes will have to these related processes
• Partner with Change Management team to sustain the business processes and support the rollout of new processes. Work with business teams to manage change.
• Partner with IS organization on business process implementation efforts.
• Manage the content and delivery of process documentation
• Serve as facilitator, advisor and coach to the business areas. Work with relevant business areas to help them execute new and/or redesigned business processes. Be available on a daily basis to answer process questions, and give support to the business.
• Provide updates to the organization (All Hands, Lunch and Learns, etc.) on the process performance and new and/or redesigned processes.

Health and Safety Requirement:

Every employee is responsible for contributing to a safe and healthy workplace. Employees are expected to be active participants in health and safety by following all safety policies and procedures, reporting unsafe conditions or at-risk behaviors to leadership, and conducting work in a safe manner. Those in a leadership role are also expected to model safe behaviors, evaluate risk, and ensure that risks are reduced to acceptable levels.

Skills and Qualifications:

• BS/BA required
• 3+ years of relevant experience required
• Ability to succeed in fast-paced, start-up type of work environment.
• Strong communication skills with ability to communicate across wide range of audiences.
• Understand change management, be able to communicate/facilitate the process and gain following.
• Bias for action, driven to obtain issue resolution and project closure.
• Strong organization skills and attention to detail.
• Self-starter/able to function in ambiguous situations.
• Understanding of group dynamics and proven ability to gain cooperation across multiple teams and disciplines.

Compensation:

L.L.Bean uses a market-based compensation approach. The anticipated starting base pay for this position is $89,000.00 - $111,200.00. Individual compensation may vary based on factors such as a candidate's experience, qualifications, education, geographic location, skills, competencies, and proficiency for the role.

Benefits:

If you care about the outdoors, joining L.L.Bean is a great way to feel good about what you do. Our benefits package makes a good thing even better, with programs and perks designed to support your health and financial goals. Plus, maintaining a healthy work-life balance and re-charging outside are all part of the plan.

If your experience looks a little different from what we've identified and you think you'd be great at this role, we'd love to learn more about you! At L.L.Bean, we believe the outdoors brings out the best in all of us. We strive to reflect this every day in our commitments to employees and partners and in our efforts to promote belonging.