Process Manager

First Legal; Santa Ana (CA); Remote; USD 60,000 - 70,000; Full time

Job summary

An established industry player is seeking an International Process Manager to oversee the entire lifecycle of international service of process jobs. This role requires a strategic thinker with over a decade of experience in legal services and strong problem-solving skills. You'll be at the forefront of ensuring clients receive comprehensive service solutions tailored to their needs. Join a company that values diversity and fosters a culture of innovation and trust, where your contributions will significantly impact the litigation workflow across the nation.

Benefits

Medical Insurance

Vision Insurance

Qualifications

• 10+ years' experience with international service of process.
• Experience in law firm work and handling informal services.

Responsibilities

• Manage ISOP inquiries and gather necessary information.
• Conduct research on service requirements for different countries.

Skills

Problem Solving

Communication

Research Skills

Education

High School Diploma or GED

Tools

Datatrac

Winserve

Job description

1 week ago Be among the first 25 applicants

This range is provided by First Legal. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$60,000.00/yr - $70,000.00/yr

Direct message the job poster from First Legal

The International Process Manager is responsible for managing International Service of Process (ISOP) Jobs from Start to Finish.

Job Qualifications:

• High school diploma or GED equivalent
• 10+ years' experience, Contacts in other countries for status and handling of informal services, law firm work experience
• Strategic approach to problem solving
• Datatrac and Winserve experience

Job Duties:

• Receive ISOP inquiries via email from clients, First Legal Coordinators, or other First Legal divisions.
• Review the request to identify the destination country and service details.
• Gather any missing information necessary to fully assess the client’s needs.
• Conduct research on country-specific service requirements under international conventions or practical methods.
• Provide a comprehensive outline to the client via email
• Perform a thorough needs analysis to ensure the service solution aligns with their objectives
• Maintain high-level confidentiality with regards to all internal, external matters and other material as deemed necessary

Schedule/Location:

• Hours: Monday-Friday 8:30am-5:00pm
• Remote - Santa Ana, CA

About First Legal:

We believe that diversity is integral to our success, and do not discriminate based on race, color, religion, age, or any other basis protected by law.

First Legal is the first truly comprehensive File Thru Trial solutions firm. With over 17 offices across the United States, First Legal has been serving thousands of law firms and corporations for more than 30 years across our six divisions - Court & Process, Depositions, Discovery, Records, Digital and Investigations. Our success comes through our company culture of innovation and trust, commitment to quality service, and depth of industry knowledge. Our mission is to be the most dependable and trusted business partner for our clients by serving every aspect of the litigation workflow. First Legal partners with our clients on a national basis to achieve the most efficient litigation solutions for the betterment of our clients.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Administrative and Customer Service

• Industries

  Legal Services

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Inferred from the description for this job

Medical insurance

Vision insurance

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