Clinical Training and Process Manager

Page Mechanical Group, Inc.; Idaho; Remote; USD 60,000 - 100,000; Full time

Job summary

An innovative telemedicine company is seeking a Remote Clinical Training and Process Manager to enhance clinical training and optimize processes. This role involves designing comprehensive training programs, monitoring staff competency, and collaborating with cross-functional teams to improve clinical operations. The ideal candidate will have a background in both technology and medical support, showcasing strong communication skills and a commitment to compassionate care. Join a mission-driven team dedicated to transforming alcohol addiction treatment through telehealth, where your contributions will make a significant impact on the lives of many.

Benefits

Unlimited PTO for full-time team members

Competitive compensation

Telehealth training and development

Professional growth opportunities

Qualifications

• Bachelor's degree or equivalent experience required.
• 1-3 years of experience leading process changes preferred.

Responsibilities

• Design and implement training programs for clinical staff.
• Assess and analyze clinical processes for improvements.
• Manage provider schedules and monitor training effectiveness.

Skills

Verbal Communication

Written Communication

Active Listening

Process Change Leadership

Technical Savvy

Education

Bachelor's Degree

Relevant Experience

Tools

Various Computer Applications

Job description

Ria Health, the next-generation telemedicine solution in the effective treatment of alcohol addiction is seeking a Remote Clinical Training and Process Manager. The manager will work closely with the Sr Director of Clinical Practice to track, monitor, measure and optimize processes within the Ria Clinic. The manager will also be responsible for planning, organizing, scheduling and executing new team member training as well as ongoing monitoring of required training.

JOIN THE RIA HEALTH TEAM

Join the team that integrates medical care, behavioral support, and technology tools to help members achieve their personal goals in treating alcohol use disorder. Ria Health delivers a Joint Commission accredited behavioral health that leverages evidence-based pharmacotherapy, targeted protocols, and a technology platform to help members achieve lasting improvements while changing their relationship with alcohol. Ria’s published outcomes data set the standard for effectiveness in alcohol use disorder. The Ria program is delivered through telehealth and partners with Remote Clinical and Coaching Team Members to provide clinical expertise and manage care and outcomes for Ria Health members.

WORK AS A RIA HEALTH CLINICAL TRAINING AND PROCESS MANAGER

The Clinical Training and Process Manager has a background in both technology and the medical support space. This candidate takes pride in their work and professionalism, ensuring they are communicating in both an efficient yet compassionate way with Ria Health providers and other Ria Health team members.

RESPONSIBILITIES:

Clinical Training

• Design and implement comprehensive training programs for new clinical staff and ongoing education for existing staff, including onboarding, skill development, and compliance training that aligns with company best practices and the company’s accreditation requirements.
• Track and report on staff competency and training completion, providing insights for performance management and development planning.
• Monitor and evaluate training effectiveness, gathering feedback and making adjustments to improve program outcomes and staff competency.
• Develop learning materials and resources in collaboration with cross functional teams.
• Conduct training sessions for clinical team members.
• Document end-to-end clinical workflows that support scalable patient care delivery.
• Develop and monitor quality assurance metrics to assess the effectiveness of training and monitor adherence to clinical protocols.

Process Development and Optimization

• Assess and analyze current clinical processes to identify inefficiencies, bottlenecks, and areas for improvement.
• Manage provider schedules including requested changes within all applicable system and keeping Ops Tracking document as the source of truth for provider time.
• Collaborate with cross-functional teams to design and implement standardized workflows and best practices across clinical operations.
• Manage the provider clinic schedule day to day including monitoring provider availability, working with the Clinic Manager to solve in the moment issues and challenges.
• Manage the patient wait-list when necessary to schedule patient appointments as soon as possible.
• Ensure adherence to company standards, policies and procedures, federal, state, and local requirements at all times.
• Use data insights to identify trends, strengths, and areas for improvement within clinical training and operational processes.
• Acknowledge that work may involve working with Protected Healthcare Information and agree to abide by all company policies and procedures for keeping that information secure and private.
• Efficiently execute daily administrative responsibilities as delegated, while remaining readily accessible to support teammates during intervals between patient appointments.
• Agree to work within the policies and procedures of Ria Health, including the Information Security, Acceptable Use, Remote Work/Teleworking, and the Monitoring and Recording policies. Violation of company policies may be grounds for discipline, up to and including termination.

Goals:

• Establish trust with Ria Health Members by actively listening and providing truly helpful information at a manageable pace.
• Offer high-level support to the Clinical team as well as other departments as needed.
• Represent Ria Health’s dedication to both healthcare and technology advancement by offering a background/knowledge of career experience in both the tech space and medical support area.

Requirements: Education and Experience

• Ability to quickly build rapport and trust with the Ria Health Team.
• Bachelor's degree or equally relevant experience.
• 1-3 years experience with leading process change.
• Familiarity with addiction treatment programs from community meetings to rehab is preferred.
• Polished and professional in presentation and communication.
• Active listener, excellent verbal and written communication skills.
• Experience working with various computer applications, tech savvy required.
• Flexible, naturally curious in the discovery of solutions to current company challenges, interest in tech/healthcare industry.

ENJOY RIA HEALTH BENEFITS

• Join a team of Mission driven professionals dedicated to offering a next-generation solution in the treatment of heavy alcohol use and addiction.
• Experience professional growth within a rapidly expanding tech-healthcare company.
• Work remotely, Connecticut applicants given priority.
• Competitive compensation.
• Telehealth training and development.
• Unlimited PTO for full-time team members.

APPLY TO RIA HEALTH

Ria Health invites you to apply online or by emailing your resume directly to Lauren Akins via [e-mail]. Visit us at RIAHEALTH.COM.

EQUAL EMPLOYMENT OPPORTUNITY

Ria Health provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Ria Health Mission:

We strive to help adults who are in distress due to alcohol misuse and who are courageous enough to take steps to change their relationship with alcohol. To uphold our mission we provide compassionate high quality evidence-based care that instills dignity and encouragement. We accomplish this through our team of dedicated healthcare professionals removing barriers of stigma, time and affordability by providing our services through telehealth. We achieve our mission by helping people achieve optimal well being through changing their relationship with alcohol.

Ria Health Vision:

Be a sustainable business that provides accessible, effective and affordable evidence based behavioral health care to all. By building a values based culture where Rianistas are excited and engaged in doing their best quality work teaming to impact millions of lives of our members, their families and their communities.

Ria Health Values:

Compassion – we promote a culture of empathetic care and communication. We actively listen, we always encourage and we provide support.

Integrity – we are honest, open, ethical and fair. We hold ourselves accountable when we make mistakes.

Teamwork – working together we will achieve great things.

Embrace Change – we work to drive improvement over perfection, measuring and questioning the status quo to make progress and enhancement.

Always Learning – We celebrate curiosity and discovery through development and research.