Process Improvement & Training Intern

PatientPoint

Cincinnati (OH)

Hybrid

USD 28,000 - 32,000

Full time

3 days ago

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Benefits offered by this job

Competitive compensation

Hybrid work options

401K plan

Wellness resources

Professional development opportunities

Complimentary benefits package

Job summary

PatientPoint, Inc. seeks a Process Improvement and Training Intern to drive change management activities, update quality documentation, and develop training sessions tied to audit recommendations and new processes.

You will gain exposure to multiple business units, assist with communications, and help maintain compliance tracking while contributing fresh ideas and practical improvements.

Qualifications

Currently enrolled in a college or university program.
Proficiency in Microsoft Office Suite.
Basic understanding of project management concepts and methodologies.
Knowledge of process mapping tools (Visio, Lucidchart, or similar).
Detail oriented mindset.
Ability to manage multiple tasks simultaneously and prioritize effectively.

Responsibilities

Assist in developing and updating quality management documentation.
Assist with project communications by preparing presentations and stakeholder updates.
Assist in creating training materials for quality processes and project management.
Contribute to continuous improvement efforts with fresh perspectives and ideas.
Gain exposure to various business units and understand their quality and PM needs.
Support compliance tracking systems and remediation/change management activities.
Participate in project reviews and post-mortems, documenting key insights.

Skills

Multi-tasking

Detail oriented

Communication skills

Self-motivated

Independent with guidance

Education

Currently enrolled in college or university program

Tools

Microsoft Office Suite

Process mapping tools (Visio, Lucidchart)

Job description

Join PatientPoint to be part of a dynamic team creating change in and around the doctor's office. As a leading digital health company, we innovate to positively impact patient behaviors. Our purpose-driven approach offers an inspirational career opportunity where you can contribute to improving health outcomes for millions of patients nationwide.

Process Improvement and Training Intern

Job Summary

Drive change management activities such as documentation updates and development of training sessions/videos that are a result of audit recommendations, process improvement activities,andnew process introduction.

What You'll Do:

Assistin developing and updating quality management documentation
Assistwith project communications by preparing presentations and stakeholder updates
Assistin creating training materials for quality processes and project management
Contribute to continuous improvement efforts through fresh perspectives and innovative ideas
Gain exposure to various business units and understand their quality and project management needs
Support compliance activities bymaintainingcompliance tracking systems and implementation of remediation activities / change management
Participate in project reviews and post-mortems, documenting key insights and recommendations

What We Need:

Currently enrolled in a college or university program
Proficiencyin Microsoft Office Suite
Basic understanding of project management concepts and methodologies
Knowledge of process mapping tools (Visio,Lucidchart, or similar)
Detail oriented mindset
Ability to manage multiple tasks simultaneously and prioritize effectively

Desired Qualifications:

Critical thinking skills to evaluate processes andidentifyimprovement opportunities
Research skills for gathering and synthesizing information
Excellent written communication skills for creating clear, professional documentation
Self-motivated with ability to work independently while knowing when to seek guidance

What You'll Need to Succeed:

Curiosity and willingness to learn from experienced quality and project managers
Strong organizational skills, especially when supporting multiple projects
Ability to document processes clearly and accurately
Willingness to collaborate with cross - functional teams
Initiative to bring fresh perspectives and propose improvement ideas
Professionalism in preparing summaries, briefings, and presentations

Base Salary Band: $20.00 - $23.00

Compensation: At PatientPoint, we are committed to providing competitive pay and benefits that are in line with industry standards. We analyze and carefully consider several factors when determining compensation, including skills, qualifications, geographic location, and professional experience, which can cause your compensation to vary. The base salary range listed is just one component of PatientPoint's total compensation package for employees. For additional details on our total benefits package, please review the section "About PatientPoint" at the end of this job description.

About PatientPoint:

PatientPoint® is the Point of Change company, transforming the healthcare experience through the strategic delivery ofbehavior-changing content at critical moments of care. As the nation's largest and most impactful digital network in 30,000 physician offices, we connect patients, providers and healthbrands with relevant information that is proven to drivehealthier decisions and better outcomes. Learn more at patientpoint.com.