Process Improvement Specialist/Manager

Jobgether SRL; United States; Remote; USD 72,000 - 98,000; Full time

Benefits offered by this job

Fully remote

Medical coverage

Dental and vision

PTO and holidays

Parental leave

Retirement plans

Training reimbursement

Employee assistance

Job summary

Jobgether SRL is seeking a Process Improvement Specialist/Manager for a fully remote role based in the United States. You will lead process improvement initiatives across public-sector operations, analyze current-state processes, and design scalable future-state workflows aligned with mission objectives.

You will collaborate with program managers, analysts, IT, and field staff to deliver practical solutions, promote change management, and measure performance with KPIs. U.S.

Qualifications

• Bachelor's degree in a related field.
• 5 years of experience in process improvement or operations.
• Experience leading cross-functional improvement initiatives.
• Lean Six Sigma (Green Belt or higher) preferred.
• Experience with federal agencies or mission-driven environments is a plus.

Responsibilities

• Lead process improvement initiatives analyzing current-state operations.
• Collaborate across program managers, analysts, IT, and field staff.
• Apply Lean, Six Sigma, Kaizen to improve efficiency and compliance.
• Develop standard operating procedures and performance dashboards.
• Support change management and stakeholder training.
• Monitor KPIs and data to ensure alignment with goals.
• Identify continuous improvement opportunities and make recommendations.
• Mentor teams on process improvement tools and best practices.
• Promote a culture of innovation and accountability.
• Ensure processes align with federal regulations and data governance.

Skills

Process improvement

Stakeholder management

Data analysis

Facilitation

Project management

Education

Bachelor's degree in Business Administration/Public Policy/Industrial Engineering

Tools

Visio

Lucidchart

ARIS

Job description

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Process Improvement Specialist/Manager based in the United States.

This role leads process improvement initiatives that strengthen operational efficiency and service delivery across a public-sector environment.

You will analyze existing processes, identify gaps, and design practical future-state workflows aligned with mission objectives.

The position brings together process analysis, cross-functional collaboration, change management, and performance measurement.

You will work closely with program managers, analysts, IT teams, and field staff to develop scalable solutions.

Your work will help improve compliance, accountability, and the effectiveness of mission‑critical operations.

The role also provides opportunities to promote continuous improvement and mentor teams in proven process improvement practices.

This is a fully remote position supporting high-impact public-sector initiatives.

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Accountabilities:
As a Process Improvement Specialist/Manager, you will lead structured improvement efforts, facilitate collaboration across teams, and help translate operational insights into measurable results.

• Lead process improvement initiatives by analyzing current-state operations, identifying inefficiencies and gaps, and designing future-state workflows.
• Facilitate collaboration among program managers, analysts, IT teams, field staff, and other stakeholders to gather insights and develop practical, scalable solutions.
• Apply Lean, Six Sigma, Kaizen, and other process improvement methodologies to improve efficiency, service delivery, and compliance.
• Develop and maintain process documentation, including standard operating procedures, process maps, and performance dashboards.
• Support change management activities by communicating process changes, training stakeholders, and promoting adoption of new practices.
• Monitor process performance through KPIs, data analysis, and ongoing evaluation to ensure improvements remain aligned with strategic goals.
• Identify opportunities for continuous improvement and develop recommendations based on operational and performance data.
• Mentor teams on process improvement tools, methodologies, and best practices.
• Promote a culture of innovation, accountability, and continuous improvement.
• Ensure redesigned processes remain aligned with applicable federal regulations, policies, and data governance standards.

Requirements

The ideal candidate combines process improvement expertise with strong analytical, facilitation, communication, and stakeholder-management capabilities.

• Bachelor's degree in Business Administration, Public Policy, Industrial Engineering, or a related field.
• 5 years of experience in process improvement, operations management, or organizational development.
• Proven experience leading cross-functional improvement initiatives within large or complex organizations.
• Strong knowledge of process improvement methodologies such as Lean, Six Sigma, and Kaizen.
• Excellent facilitation, communication, and stakeholder engagement skills.
• Ability to analyze complex systems, identify improvement opportunities, and translate findings into actionable recommendations.
• Experience working within or supporting federal agencies or similar mission‑driven environments.
• Ability to collaborate effectively with diverse functional and technical teams.
• Strong organizational and problem‑solving skills with a focus on measurable outcomes.
• Lean Six Sigma certification at the Green Belt level or higher is preferred.
• Experience with process modeling tools such as Visio, Lucidchart, or ARIS is preferred.
• Experience supporting digital transformation or modernization initiatives in the public sector is an advantage.
• U.S. citizenship is required, along with the ability to obtain a Public Trust clearance.

Benefits

• Annual salary of $85,000.
• Full‑time, fully remote position.
• Comprehensive benefits package.
• Medical coverage with three plan options.
• Dental and vision insurance.
• Paid time off and paid holidays.
• Paid parental leave.
• Retirement savings plans, including Pre‑Tax and Roth options.
• Flexible spending and dependent care savings accounts.
• Life insurance.
• Short‑and long‑term disability coverage.
• Tuition and professional training reimbursement.
• Employee assistance program.
• Opportunity to contribute to high‑impact public‑sector process improvement and modernization initiatives.
• Collaborative environment focused on operational efficiency, innovation, and continuous improvement.

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How Jobgether works:

We use an AI‑powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top‑fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.

We appreciate your interest and wish you the best!

Why Apply Through Jobgether?

Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre‑contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.