Lead Processing Specialist

Jobgether SRL; United States; On-site; USD 70,000 - 95,000; Full time

Benefits offered by this job

Career development opportunities

Leadership coaching and training

Exposure to cross-functional projects

Collaborative environment focused on 팀

Equal employment opportunity

Job summary

Jobgether SRL is seeking a Lead Processing Specialist for a partner company in the United States. The role leads a customer-focused processing and operations team, coaching staff to uphold quality and service levels.

You will work with supervisors, clients, vendors, and internal teams to keep workflows efficient and responsive while contributing to continuous improvement initiatives.

Qualifications

• High school diploma or GED; college experience preferred.
• Strong problem-solving, analytical, organizational, and decision-making abilities.
• Excellent written and verbal communication with diverse stakeholders.
• Proven leadership potential and people-management mindset.
• Ability to maintain accuracy in a fast-paced environment.
• Skilled at facilitating meetings and prioritizing multiple tasks.
• Independent and collaborative work style, with service mindset.
• Proficient with Microsoft Office 365 and data reporting tools.

Responsibilities

• Lead the team as initial point of contact for escalations and questions.
• Monitor daily performance metrics and coach the team to improve.
• Coordinate with clients, vendors, and internal teams to keep workflows efficient.
• Investigate escalations and provide operational recommendations.
• Oversee office operations during supervisor absences.
• Support process improvements and internal projects.
• Take ownership of assigned internal projects and drive them to completion.
• Act as liaison between clients and internal teams to ensure issues are resolved.

Skills

Leadership ability

Communication skills

Organizational skills

Decision making

Analytical thinking

Problem solving

Time management

Interpersonal skills

Conflict management

Team collaboration

Education

High school diploma or GED

Some college experience preferred

Tools

Microsoft Office 365

Reporting databases

Job description

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Lead Processing Specialist based in United States.

This role provides day-to-day leadership within a customer-focused processing and operations team supporting government solutions.

You will help maintain high standards of quality, productivity, and service while serving as a trusted point of contact for team members.

The position combines coaching, performance monitoring, issue resolution, customer communication, and operational support.

You will work closely with supervisors, internal departments, clients, vendors, and other stakeholders to keep workflows efficient and responsive.

The role also offers opportunities to contribute to process improvements, continuous improvement initiatives, and internal projects.

When leadership coverage is needed, you will help oversee the office and team while making sound, timely business decisions.

Success requires strong judgment, organization, communication, and a genuine commitment to supporting both employees and customers.

Accountabilities

• Review processor performance regularly and provide coaching, feedback, and training to address performance or quality gaps.
• Serve as a team leader and initial point of contact for employee escalations, questions, and operational issues.
• Collect, monitor, and communicate daily performance metrics and help leadership identify opportunities for improvement.
• Respond professionally and promptly to client, customer, and internal processing-related inquiries.
• Investigate and resolve escalated inquiries from other departments while maintaining a customer-centric approach.
• Provide recommendations to leadership for improving operational procedures, workflows, and team performance.
• Participate in planning and strategy sessions and contribute to continuous improvement initiatives.
• Coordinate with external vendors and subcontractors when required to support operational needs.
• Take ownership of assigned internal projects and provide additional operational support as needed.
• Oversee the office and team during supervisor absences, ensuring continuity of daily operations and service levels.
• Process events and handle inbound customer correspondence, including opening, scanning, and processing materials.
• Support escalated customer service inquiries and client interactions related to full-service office operations.
• Act as a liaison between clients and internal teams to ensure issues are communicated and resolved effectively.

Requirements

• High school diploma or GED required; college experience or equivalent professional experience is preferred.
• Strong problem-solving, analytical, organizational, and decision-making skills, with the ability to make sound decisions quickly.
• Excellent written and verbal communication skills, with the ability to interact professionally with employees, customers, clients, vendors, and different levels of leadership.
• Demonstrated leadership ability and a willingness to develop further as a people leader.
• Ability to work effectively in a fast-paced environment while maintaining accuracy, quality, and attention to detail.
• Proven ability to facilitate meetings, manage multiple priorities, and work with a strong sense of urgency to meet deadlines.
• Ability to work independently while also contributing effectively within a collaborative team environment.
• Strong interpersonal and conflict-management skills, combined with flexibility and a service-oriented mindset.
• Advanced computer skills, including proficiency with Microsoft Office 365 and reporting databases.
• Strong commitment to quality, customer service, operational efficiency, and continuous improvement.
• Professional judgment, reliability, punctuality, and the ability to act with accountability in situations requiring independent decisions.

Benefits

• Career development opportunities within a leadership-oriented operational environment.
• Opportunities to build leadership, coaching, customer service, and continuous improvement skills.
• Exposure to cross-functional projects, client interactions, vendor relationships, and operational strategy.
• A collaborative environment focused on accountability, integrity, courage, and teamwork.
• Equal employment opportunity and consideration without regard to protected characteristics.

How Jobgether Works

We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.

We appreciate your interest and wish you the best!

Data Privacy Notice

By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.