Process Improvement Manager - Operations Excellence

PSA International; United States; On-site; USD 120,000 - 170,000; Full time

Job summary

PSA BDP is seeking an OPS EXL Process Improvement Program Manager to lead PSA BDP’s global OPS EXL team’s project portfolio with a focus on process improvements and automation. You will drive end-to-end delivery, ROI tracking, and executive-level reporting across operations, technology, analytics and CoEs.

The role requires 5–10 years in 3PL or supply chain management, plus 5 years of program management handling large technology project portfolios and budgets.

Qualifications

• 5–10 years experience in 3PL or supply chain management.
• 5 years project management experience.
• 5 years handling large/complex technology projects portfolio and budgets.
• Experience navigating global organizational complexity in large projects.
• Experience producing artifacts for executive level consumption.
• Lean Six Sigma or related continuous improvement certification or experience.
• Open to travel 25% of the time.

Responsibilities

• Part of global OPS EXL organization and manage its project portfolio.
• Lead improvements and automation across operations, technology, analytics, and CoEs.
• End-to-end portfolio management for technology-led projects.
• Oversee budget spend and ROI for projects.
• Collaborate with IT/Digital, CoEs and OPS EXL stakeholders.
• Inception to execution of initiatives under process improvement/automation.
• Document program artefacts (exec decks, business cases, tracking, updates).
• Influence stakeholders and lead change management.
• Provide training and execution support for OPS EXL initiatives.

Skills

Leadership

Analytical skills

People skills

Education

Engineering or business management degree

Tools

Lean Six Sigma

Project management certification

Job description

About PSA BDP

PSA BDP, a member of the PSA Group, is a leading provider of globally integrated and port-centric supply chain, transportation, and logistics solutions. The company is headquartered in Philadelphia, PA, and employs more than 5,500 people worldwide.

We are a team that celebrates our unique diversity and close-knit community atmosphere. Our core values begin at the very top and span the broad reach of our global community.

We offer dynamic careers for those individuals looking to be a part of something bigger and provide unequivocal opportunities for growth within the organization.

PSA BDP serves over 5,000 customers, including some of the world's leading multinational companies within the chemical, retail & consumer, life sciences & pharmaceuticals, and electric vehicle & industrial verticals.

Job Summary

The OPS EXL Process Improvement Program Manager is responsible for PSA BDP’s global OPS EXL team’s project portfolio/program management with a special focus on process improvements and process automation.

Responsibilities

• Part of global OPS EXL global organization
• Responsible for assigned OPS EXL projects in all areas - Operations, technology, analytics and functional (CoEs) with a special focus on improvements/automation
• End to end project portfolio management for technology leaning projects
• Responsible for allocated budget spend and ROI on the spend
• Close collaboration with core CoE partners (IT/Digital) and also global OPS EXL team stakeholders
• Responsible for inception to execution of all assigned initiatives under the business process improvement / automation program
• Accountable for thorough documentation of the program (exec presentations, business cases, portfolio tracking, individual project updates, escalations, etc.)
• Self starter and can do attitude (this role does not have direct reports, candidate must be able to work to influence all parties involved)
• Tracking and reporting projects/ portfolios under overall OPS EXL target monitor
• Escalations and conflict resolution in projects
• Stakeholder management within assigned projects. Be a leader for change management
• Act as trainer and execution specialist for OPS EXL and related initiatives
• Work closely with EPI centers, operations, technology and functional teams
• Job scope not limited to above-mentioned responsibilities, candidate must be flexible and willing to work on tasks and assignments in the global OPS EXL, Operations and CoE context.

Job Requirements

• 5-10 years experience in 3PL or supply chain management arena
• 5 years project management experience
• 5 years experience in handling large/complex technology projects portfolio and budgets
• Experience in navigating global organizational complexity and execution of large projects
• Experience in putting together artifacts for executive level consumption
• Degree in Engineering or business management
• Excellent leadership, analytical and people skills
• Lean Six sigma or related Continuous improvement program certification or experience
• Experience in operations desirable
• Project management certification or skills
• Open to travel 25% of the time