Process Improvement Manager

Excellence Consulting; Wilmington (DE); On-site; USD 98,000 - 144,000; Full time

Job summary

Excellence Consulting in Wilmington, DE seeks a Process Improvement Manager to own customer service projects end-to-end. This warm, rigorous role blends hands-on leadership with strategic oversight as improvements ship across the site.

You will guide cross-functional teams, document rationale, mentor others and ensure commitments stay visible and on track while vendors meet our standards.

Qualifications

• Proven ability to deliver results as a Process Improvement Manager.
• Strong collaboration and communication skills.
• Ability to mentor teammates and transfer knowledge.

Responsibilities

• Document the why, not just the what, behind every Leadership decision.
• Keep Wilmington, DE site running while improvements ship underneath.
• Bridge Accountability and Leadership so teams stay aligned.
• Keep commitments visible and on track across projects.
• Ensure vendors meet promised standards for user benefits.

Skills

Reliability

Discretion

Teamwork

Leadership

Teaching

Job description

Some companies bury Teamwork under process; at Excellence Consulting, the Process Improvement Manager role puts it front and center in Wilmington, DE. This warm-yet-rigorous role offers $98,000 - $144,000, full ownership of Customer Service projects, and the support of a team that ships together.

Key Responsibilities

• Document the why, not just the what, behind every Leadership decision
• Keep Excellence Consulting's Wilmington, DE site running while improvements ship underneath
• Bridge Accountability and Leadership so neither team works in the dark
• Keep Excellence Consulting's full-time commitments visible and on track
• Hold Wilmington vendors to the standard we promised our users

What You'll Bring

• The kind of reliability that earns you the hard assignments
• Professionalism, integrity, and discretion with sensitive information
• A DE sensibility, or genuine curiosity about this market
• Teamwork fundamentals plus the Process Improvement polish clients notice
• Proven track record delivering results as a Process Improvement Manager
• Demonstrated ability to teach what you know to someone greener
• Reliable, accountable, and committed to following through

Equal parts laboratory and workshop, Excellence Consulting builds slow-to-anger general products that hold up far beyond the borders of Wilmington, DE. At Excellence Consulting feedback has a short half-life, delivered close to the moment it can still help.

We reward your Facilitation with $98,000 - $144,000, surround it with mentorship and benefits, and let your schedule flex around Wilmington.