Process Improvement Specialist

Nicely Co.; Tulsa (OK); On-site; USD 65,000 - 85,000; Full time

Job summary

Nicely Co. is seeking a Process Improvement Specialist to strengthen repeatable operations, design scalable processes, drive project execution, coordinate vendors, measure outcomes, and pursue continuous improvement.

This early-stage company will empower you to shape the systems behind the work, not merely apply a preexisting playbook, with autonomy and clear ownership. You will translate company priorities into documented plans, create lightweight processes, partner across functions to remove

Qualifications

• Demonstrated capability in repeatable operations and process design.
• Strong judgment and ownership for the role scope.
• Excellent written and verbal communication with cross-functional partners.
• Ability to organize ambiguous work and document decisions.

Responsibilities

• Own day-to-day work across repeatable operations, process design, project execution, vendor coordination, measurement, and continuous improvement.
• Translate priorities into documented plans, decisions, and measurable outcomes.
• Build lightweight, repeatable processes for an early-stage company and evolve them over time.
• Collaborate across functions to resolve dependencies and deliver complete outcomes.
• Identify risks early, recommend proportional solutions, and escalate decisions.
• Maintain accurate documentation and handle sensitive information responsibly.
• Use evidence and feedback to improve quality, efficiency, and stakeholder experience.
• Communicate progress, constraints, priorities, and results clearly to teammates.

Skills

Process design

Project execution

Vendor coordination

Measurement

Continuous improvement

Documentation

Communication

Cross-functional collab

Job description

Process Improvement Specialist

Help build Nicely Co.'s repeatable operations, process design, project execution, vendor coordination, measurement, and continuous improvement as Process Improvement Specialist, with meaningful ownership in an early-stage company.

Position overview

Nicely Co. is seeking a Process Improvement Specialist to strengthen repeatable operations, process design, project execution, vendor coordination, measurement, and continuous improvement. This role will turn company priorities into clear, dependable work while partnering directly with colleagues across functions.Nicely Co. is an early-stage company, so this position will help create the processes and internal systems behind the work, not merely inherit a mature playbook. The successful candidate will use sound judgment, communicate tradeoffs, and operate with appropriate autonomy.Responsibilities may evolve as the company grows. This is an opportunity to influence how the Operations function develops, establish useful standards, and leave behind systems that scale responsibly.

Responsibilities

• Own day-to-day work across repeatable operations, process design, project execution, vendor coordination, measurement, and continuous improvement.
• Translate the priorities of the Process Improvement Specialist role into documented plans, decisions, and measurable outcomes.
• Build lightweight, repeatable processes that fit an early-stage company and can mature over time.
• Collaborate across functions to resolve dependencies and deliver complete outcomes.
• Identify risks early, recommend proportionate solutions, and escalate consequential decisions.
• Maintain accurate documentation and handle company, customer, and employee information responsibly.
• Use relevant evidence and feedback to improve quality, efficiency, and stakeholder experience.
• Communicate progress, constraints, priorities, and results clearly to affected teammates.

Qualifications

• Demonstrated capability relevant to repeatable operations, process design, project execution, vendor coordination, measurement, and continuous improvement.
• Judgment and ownership appropriate for the Process Improvement Specialist scope.
• Strong written and verbal communication with both specialists and cross-functional partners.
• Ability to organize ambiguous work, make progress independently, and document decisions.
• Comfort building systems in an early-stage environment where priorities may evolve.
• Commitment to ethical conduct, confidentiality, security, accessibility, and inclusive collaboration.

Preferred qualifications

• Experience with modern methods and tools used in Operations.
• Experience in a startup, small business, or other resource-conscious environment.
• Evidence of improving a workflow, standard, product, service, or measurable outcome.
• Relevant education, certification, portfolio, or equivalent practical experience.
• Flexible work arrangements where applicable.
• Opportunity to help build an early-stage company.
• Direct impact on company growth and operating quality.
• Cross-functional collaboration and professional development opportunities.
• Significant ownership over assigned responsibilities.
• Opportunity for responsibilities to expand as the company grows.