Process Improvement Lead II

NewYork-Presbyterian; United States; On-site; USD 176,000 - 196,000; Full time

Job summary

NewYork-Presbyterian Hospital in New York, NY, is leading a senior role focused on enterprise-wide performance improvement and operational transformation. The Lead II will partner with executives to translate performance metrics into financial results and oversee large-scale initiatives that improve margins and productivity. This demanding role requires a Master’s degree, Lean/PMP, and 7+ years of healthcare experience, with strong leadership and communication skills.

Qualifications

• Master's degree required.
• Lean or PMP certification within 6 months of hire.
• 7+ years healthcare operations, financial/revenue cycle, or general consulting experience.
• Proven track record delivering major projects on time with financial benefits.
• Strong verbal and written communication to staff and leadership.
• Team-building skills and stakeholder management.

Responsibilities

• Lead enterprise-wide performance-improvement initiatives across the organization.
• Translate operational performance into financial results and governance milestones.
• Partner with executives to validate financial impact and ensure benefits realization.
• Drive productivity, margin improvement, and operational effectiveness through transformation.

Skills

Performance improvement

Executive communication

Cross-functional leadership

Financial acumen

Education

Master's degree

Tools

Microsoft Office

Job description

Location

New York, New York Shift: Day (United States of America)

Description

Bring your expertise in performance improvement to New York Presbyterian Hospital Process Improvement Lead II The Senior Black Belt of HERCULES will serve as a key leader, reporting under the Senior Director of Performance Improvement, in driving enterprise-wide initiatives focused on margin improvement, productivity enhancement, operational effectiveness, and sustainable financial performance. This individual will partner closely with operational, financial, and executive leaders to identify opportunities, prioritize initiatives, validate financial impact, and ensure operational changes translate into measurable results. The role requires a strong foundation in performance improvement methodologies, healthcare operations, and organizational transformation. The successful candidate will bring a proven track record of leading complex, cross-functional initiatives that drive innovation, challenge traditional approaches, and deliver meaningful operational and financial outcomes. The ideal candidate combines performance improvement expertise with strong financial acumen, transformation leadership, and program management capabilities. They should be comfortable navigating budgets, forecasts, P&Ls, general ledger activity, labor and non-labor expenses, productivity metrics, and financial reporting while leading large-scale change initiatives across diverse stakeholder groups. This individual must be highly analytical, skilled at translating operational performance into financial results, and experienced in governance, benefits realization, and portfolio management. Success in this role requires the ability to influence leaders at all levels, foster accountability, remove barriers to execution, and continuously identify innovative opportunities to improve efficiency, enhance performance, and support the organization's strategic and financial objectives.

Preferred Criteria

• Experience leveraging analytics, automation, AI, and digital tools to drive performance improvement.
• Proven ability to influence executives, physicians, and operational leaders across complex organizations.
• Strong executive communication skills, including presenting recommendations, business cases, and performance results.
• Performance Improvement or Operational experience background.

Required Criteria

• Master's degree
• Lean/PMP obtained within 6 months of hire
• Minimum of 7 years of healthcare experience in operations, financial/revenue cycle, and general consulting at a hospital or healthcare network
• Proven track record of leading major projects to successful completion: on-time completion, financial benefits realized, sustain change over multiple years
• Demonstrated verbal and written abilities to communicate to staff at all levels of an organization and present to and answer questions from leadership
• Strong team building skills
• Proficiency with Microsoft Office

Company Culture

Join a healthcare system where employee engagement is at an all-time high. Here we foster a culture of respect, belonging, and inclusion.

Benefits

Enjoy comprehensive and competitive benefits that support you and your family in every aspect of life.

Location Requirements

Please note that all roles require on-site presence (variable by role). Therefore, all employees should live within a commutable distance to NYP. NYP will not reimburse for travel expenses.

Awards

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2026 Best Companies in Healthcare, Biotech & Pharma – Glassdoor

2026 Best Place to Work – Glassdoor

2026 America’s Best Large Employers – Forbes

2026 America’s Best-In-State Employers – Forbes

2026 America’s Dream Employers – Forbes

2026 America’s Greatest Workplaces for Culture, Belonging & Community – Newsweek

2026 Best Places to Work in IT - Computerworld

2025 Great Place to Work Certified

2025 Best Employers for Women – Forbes

2025 Companies that Care – People

2025 America’s Greatest Workplaces for Mental Well-Being - Newsweek

Company Profile

NewYork-Presbyterian Hospital is an equal opportunity employer.

Salary

Salary Range: $176,000-$195,500/Annual

Final Note

What does this mean for you? Nothing less than an extraordinary career. We care for 1 out of every 4 New Yorkers in medical need. The nation's largest not-for-profit academic medical center, with over 2 million patient visits a year.