Process Improvement Lead - End-to-End Claims

Plymouth Rock Assurance Corporation; Boston (MA); On-site; USD 68,000 - 91,000; Full time

Benefits offered by this job

PTO & Holidays

Onsite gym

Tuition reimbursement

Health insurance from day 1

Wellness program

Insurance discounts

401(k) employer contribution

Paid family leave

Professional development support

Pre-Tax commuter benefits

Job summary

Plymouth Rock Assurance Corporation in Boston is seeking a results-driven Process Improvement/Project Manager to own discrete improvement projects end-to-end and map current-state processes. You will chase milestones, manage risks, and report status to stakeholders, while coordinating with claims operations, IT, and vendors.

The role emphasizes standalone ownership, strong communication, and delivering artifacts that outlast the project.

Qualifications

• 3+ years in process improvement, project management, business analysis, or claims operations, ideally in P&C insurance.
• Demonstrated ability to map a messy, undocumented process and turn it into something clear and actionable
• Comfortable owning a project independently — driving it forward without needing to be told the next step
• Strong written and verbal communication; able to run a working session and produce documentation stakeholders will actually read
• Working familiarity with claims systems and workflows, or a fast learner who can pick up domain-specific tools quickly

Responsibilities

• Map current-state claims processes (people, systems, hand-offs, decision points) and produce clear, accurate process documentation where none currently exists
• Identify process breakdowns, redundant steps, and unclear ownership, and translate findings into a prioritized improvement backlog
• Take direct ownership of assigned improvement projects: build the project plan, track milestones, manage risks and dependencies, and report status to Ksenia and other stakeholders
• Partner with claims operations leaders, IT, and vendors (e.g., ClaimsPro, ImageRight, Dispatch Tool, and similar systems) to scope and sequence changes
• Run working sessions and interviews with adjusters and supervisors to validate how work actually happens versus how it's assumed to happen
• Build simple, durable artifacts — process maps, RACI charts, project trackers — that outlive the specific project and become the team's institutional record of how a process works and who owns it
• Flag risks, resourcing gaps, or scope issues early rather than letting them surface at a deadline

Skills

Process improvement

Project management

Business analysis

Claims operations

Communication

Claims systems

Tools

Sapiens ClaimsPro

ImageRight

Dispatch Tool

Job description

Plymouth Rock Assurance Corporation in Boston is seeking a results-driven Process Improvement/Project Manager to own discrete improvement projects end-to-end and map current-state processes. You will chase milestones, manage risks, and report status to stakeholders, while coordinating with claims operations, IT, and vendors.

The role emphasizes standalone ownership, strong communication, and delivering artifacts that outlast the project.