Process Improvement Lead — Compliance & Performance

National Grid plc; Melville (NY); Hybrid; USD 90,000 - 105,000; Full time

Job summary

National Grid is seeking a Process Manager (Process and Performance Improvement) for a hybrid role that can sit in Waltham, MA; Melville, NY; or Syracuse, NY. You will drive end-to-end process improvement across compliance programs and transformational initiatives within the Gas Pipeline Safety and Compliance Strategy.

In this role you will lead cross-functional improvements, analyze data, coordinate projects, engage stakeholders, and support change management to embed a culture of continuous

Qualifications

• College degree in an analytical discipline or related field.
• 1+ years in process improvement, compliance, or operations.
• Foundational understanding of continuous improvement methodologies.
• Ability to influence across functions and drive outcomes.
• Strong analytical and communication skills.
• Comfortable in a dynamic environment with shifting priorities.

Responsibilities

• Lead cross-functional process improvement initiatives across end-to-end compliance processes.
• Collect and analyze operational data to identify trends and opportunities.
• Plan, track, and report project milestones using standard tools.
• Engage stakeholders and support change management communications.
• Promote a culture of excellence and continuous improvement.

Skills

Process improvement

Data analysis

Project coordination

Stakeholder engagement

Communication

Cross-functional collaboration

Problem solving

Change management

Education

Bachelor's degree

Tools

Project management tools

Job description

National Grid is seeking a Process Manager (Process and Performance Improvement) for a hybrid role that can sit in Waltham, MA; Melville, NY; or Syracuse, NY. You will drive end-to-end process improvement across compliance programs and transformational initiatives within the Gas Pipeline Safety and Compliance Strategy.

In this role you will lead cross-functional improvements, analyze data, coordinate projects, engage stakeholders, and support change management to embed a culture of continuous