Process Manager, Process and Performance Improvement

National Grid plc; Melville (NY); Hybrid; USD 90,000 - 105,000; Full time

Job summary

National Grid is seeking a Process Manager (Process and Performance Improvement) for a hybrid role that can sit in Waltham, MA; Melville, NY; or Syracuse, NY. You will drive end-to-end process improvement across compliance programs and transformational initiatives within the Gas Pipeline Safety and Compliance Strategy.

In this role you will lead cross-functional improvements, analyze data, coordinate projects, engage stakeholders, and support change management to embed a culture of continuous

Qualifications

• College degree in an analytical discipline or related field.
• 1+ years in process improvement, compliance, or operations.
• Foundational understanding of continuous improvement methodologies.
• Ability to influence across functions and drive outcomes.
• Strong analytical and communication skills.
• Comfortable in a dynamic environment with shifting priorities.

Responsibilities

• Lead cross-functional process improvement initiatives across end-to-end compliance processes.
• Collect and analyze operational data to identify trends and opportunities.
• Plan, track, and report project milestones using standard tools.
• Engage stakeholders and support change management communications.
• Promote a culture of excellence and continuous improvement.

Skills

Process improvement

Data analysis

Project coordination

Stakeholder engagement

Communication

Cross-functional collaboration

Problem solving

Change management

Education

Bachelor's degree

Tools

Project management tools

Job description

Process Manager, Process and Performance Improvement

About us

Every day we deliver safe and secure energy to homes, communities, and businesses. We are there when people need us the most. We connect people to the energy they need for the lives they live. The pace of change in society and our industry is accelerating and our expertise and track record puts us in an unparalleled position to shape the sustainable future of our industry.

To be successful we must anticipate the needs of our customers, reducing the cost of energy delivery today and pioneering the flexible energy systems of tomorrow. This requires us to deliver on our promises and always look for new opportunities to grow, both ourselves and our business.

National Grid is hiring a Process Manager (Process and Performance Improvement), Continuous Improvement. This hybrid role can sit in either our Waltham, MA; Melville, NY; Syracuse, NY location.

Job Purpose

The successful candidate will play a key role in supporting and advancing process improvement efforts across our end-to-end compliance programs and transformational initiatives. This position contributes directly to the execution of our Gas Pipeline Safety and Compliance Strategy by identifying opportunities, supporting project delivery, and helping to embed a culture of continuous improvement throughout the organization.

Key Accountabilities

• Lead Process Improvement Initiatives
  Implement cross-functional improvements across end-to-end compliance processes using process improvement tools and methods.
• Data Analysis & Insight Generation
  Collect and analyze operational and compliance data to identify trends, risks, and opportunities for improvement. Prepare reports and visualizations to support decision-making.
• Project Coordination
  Plan, track, and report on project milestones and deliverables using standard project management tools such as charters, risk registers, and communication plans.
• Stakeholder Engagement
  Build collaborative relationships with internal teams and stakeholders. Support communication efforts to ensure alignment and awareness of process changes.
• Continuous Learning & Development
  Learn and apply continuous improvement techniques. Participate in training and coaching sessions to build capability.
• Support Change Management
  Assist in assessing the impact of process changes and support the development of communication and training materials to facilitate adoption.
• Promote a Culture of Excellence
  Contribute to a team environment that values innovation, accountability, and continuous improvement in support of the Gas Pipeline Safety and Compliance Strategy.

Qualifications

• College degree, preferably in an analytical discipline.
• 1+ years of professional experience in process improvement, compliance, operations, or a related area (internships or co-op experience welcome).
• Foundational understanding of continuous improvement methodologies and interest in applying them to real-world challenges.
• Demonstrated ability to collaborate across functions and influence without authority to drive outcomes.
• Strong analytical and problem-solving skills with the ability to interpret data and translate insights into action.
• Effective written and verbal communication skills, including the ability to present ideas clearly to various audiences.
• Comfortable working in a dynamic environment with shifting priorities and multiple concurrent tasks.
• Passion for improving processes, enhancing compliance, and delivering value to internal and external stakeholders.
• Curious, proactive, and eager to learn—acts as a catalyst for change and continuous improvement.
• Familiarity with project management tools and techniques is a plus.

Downstate NY $90,000 - $105,000 a year

Upstate NY $74,000 - $87,000 a year

New England MA $84,000 - $98,000 a year

National Grid will not be providing visa sponsorship for this position now or in the future. You must have the ability to work without a need for current or future visa sponsorship.

National Grid utilizes an assessment that evaluates the job qualifications/characteristics using AI or statistically based scoring. For more information, please view NYC Local Law 144.

This position has a career path which provides for advancement opportunities within and across bands as you develop and evolve in the position; gaining experience, expertise and acquiring and applying technical skills. Candidates will be assessed and provided offers against the minimum qualifications of this role and their individual experience.

National Grid is committed to providing equal employment opportunities to all employees and applicants for employment regardless of protected class. We do not discriminate on the basis of race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, genetic information, or any other protected status in accordance with applicable federal, state, and local laws. National Grid maintains affirmative action programs for individuals with disabilities and protected veterans.

Our employment practices are designed to ensure that all individuals are treated fairly and with respect throughout the hiring process and during employment. National Grid complies with all applicable federal, state, and local anti-discrimination laws. We are dedicated to fostering a workplace that is free from unlawful discrimination and harassment, and we encourage a culture of respect for all.

National Grid operates in both the UK and US, with a broad portfolio of energy businesses dedicated to providing safe, reliable, and sustainable power.

From electricity and gas transmission to advancing clean energy and modernising grids, our work covers every aspect of the energy system.

Our energy flows through absolutely everything we do

Life here at National Grid is more than just our purpose or our values, it’s everything we put into everything we do. It’s our commitment to diversity and inclusion; how we help our employees learn and grow; and how we partner with and support the communities where we live and work. It’s all this, and so much more.

We leverage our collective strengths to do meaningful BIG work so that we can be at the heart of a fair and affordable energy future.

Your salary is reviewed each year against the market for your role, skills, knowledge and experience.

Incentive

Annual performance plan or bonus (depending on your role) rewards your contribution to our success each year.

Retirement

Generous pension plan with company contributions up to 12%.

Private medical insurance for self and family.