Process Improvement Consultant – Quality Management

City of Austin; Austin (TX); On-site; USD 76,000 - 96,000; Full time

Job summary

City of Austin is seeking a Business Process Consultant to support Department Directors and the Executive Team. You will analyze processes, present alternatives, and assist with planning, performance measurement, change management, and periodic reviews.

You will lead cross-functional teams, develop work plans, and facilitate data-driven decisions to improve services and contract management across city programs.

Qualifications

• Knowledge of business strategies, objectives, planning and management processes.
• Knowledge of performance measures and applicable statutes and codes.
• Knowledge of research methodologies, cost/benefit analysis, statistics and financial models.
• Skill in communication across formats (print, electronic, presentations, telephonic).
• Skill in internal consulting and project management methods.
• Skill in negotiating projects and initiatives.

Responsibilities

• Leads multiple process improvement teams.
• Develops project work plans and periodic assessment.
• Facilitates stakeholder analysis and communication plans.
• Identifies and researches data for analysis.
• Recommends organizational changes based on findings.
• Advises leaders in defining metrics and targets.
• Develops and improves models and methodologies for the department.
• Communicates project information across the organization.

Skills

Process improvement

Performance measures

Stakeholder engagement

Project management

Data analysis

Communication skills

Education

Bachelor's degree in related field

Job description

City of Austin is seeking a Business Process Consultant to support Department Directors and the Executive Team. You will analyze processes, present alternatives, and assist with planning, performance measurement, change management, and periodic reviews.

You will lead cross-functional teams, develop work plans, and facilitate data-driven decisions to improve services and contract management across city programs.