ITSM Process Improvement Manager #3091

Genius Road, LLC; Austin (TX); On-site; USD 100,000 - 130,000; Full time

Job summary

A certified women's business enterprise is seeking an experienced Process Improvement Manager to lead process optimization initiatives. Located in Austin, TX, this hybrid role involves evaluating workflows and delivering data-driven improvement strategies. The ideal candidate will have over 8 years of experience in process engineering, Six Sigma Black Belt certification, and proficiency in process modeling tools. Responsibilities include conducting process reviews, developing performance metrics, and facilitating stakeholder workshops.

Qualifications

• 8+ years in process engineering or business process improvement.
• 5+ years evaluating and optimizing workflows.
• Six Sigma Black Belt certification required.

Responsibilities

• Conduct end-to-end process reviews across functional areas.
• Document current-state workflows and design optimized workflows.
• Develop KPIs and performance metrics to measure impact.

Skills

Process engineering

Workflow optimization

Stakeholder engagement

Six Sigma methodologies

Process modeling tools

Tools

Visio

Job description

Overview

We are seeking an experienced Process Improvement Manager to lead enterprise process engineering and operational optimization initiatives supporting digital transformation efforts. This role will evaluate current-state workflows, identify inefficiencies, and deliver data-driven improvement strategies aligned with technology solutions.

Location: Austin, TX (Hybrid)

Contract: 12 Months (with potential extension)

* extensive background check required *

Required Qualifications

• 8+ years in process engineering or business process improvement
• 5+ years evaluating and optimizing workflows
• Six Sigma Black Belt certification
• Experience leading large-scale process transformation initiatives
• Proficiency in process modeling tools (e.g., Visio)
• Strong stakeholder engagement and facilitation skills
• Some experience in regulated environments, Lean certification, familiarity with automation/low-code tools is highly desirable

Key Responsibilities

• Conduct end-to-end process reviews across functional areas
• Document “As-Is” and design optimized “To-Be” workflows
• Perform gap and root cause analysis (Lean/Six Sigma methodologies)
• Develop KPIs and performance metrics to measure impact and ROI
• Translate optimized processes into functional and non-functional requirements for modular or low-code solutions
• Facilitate stakeholder workshops and collaborate with IT and operations teams
• Deliver executive reports, improvement roadmaps, and final recommendations

Genius Road, LLC is proud to be a Certified Women’s Business Enterprise, an Equal Opportunity Employer and values diversity. All employment is decided on the basis of qualifications, merit and business need.