Hybrid ITSM Process Improvement Leader

Genius Road, LLC; Austin (TX); On-site; USD 100,000 - 130,000; Full time

Job summary

A certified women's business enterprise is seeking an experienced Process Improvement Manager to lead process optimization initiatives. Located in Austin, TX, this hybrid role involves evaluating workflows and delivering data-driven improvement strategies. The ideal candidate will have over 8 years of experience in process engineering, Six Sigma Black Belt certification, and proficiency in process modeling tools. Responsibilities include conducting process reviews, developing performance metrics, and facilitating stakeholder workshops.

Qualifications

• 8+ years in process engineering or business process improvement.
• 5+ years evaluating and optimizing workflows.
• Six Sigma Black Belt certification required.

Responsibilities

• Conduct end-to-end process reviews across functional areas.
• Document current-state workflows and design optimized workflows.
• Develop KPIs and performance metrics to measure impact.

Skills

Process engineering

Workflow optimization

Stakeholder engagement

Six Sigma methodologies

Process modeling tools

Tools

Visio

Job description

A certified women's business enterprise is seeking an experienced Process Improvement Manager to lead process optimization initiatives. Located in Austin, TX, this hybrid role involves evaluating workflows and delivering data-driven improvement strategies. The ideal candidate will have over 8 years of experience in process engineering, Six Sigma Black Belt certification, and proficiency in process modeling tools. Responsibilities include conducting process reviews, developing performance metrics, and facilitating stakeholder workshops.