Process Improvement & Automation Analyst – Public Sector

Guidehouse; United States; On-site; USD 90,000 - 140,000; Full time

Benefits offered by this job

Medical Insurance

Holidays

Variable incentive bonus

Parental Leave and Adoption Assistance

401(k) Retirement Plan

Life Insurance

Health Savings Account / FSAs

Disability (Short & Long)

Student Loan PayDown

Tuition Reimbursement & Learning

Skills Development & Certifications

Employee Referral Program

Community Outreach

Mobility Stipend

Job summary

Guidehouse is seeking a skilled analyst to support CBP's ACE Modernization Program, focusing on program management, stakeholder engagement, and requirements development. This role involves documenting as-is processes, designing future-state workflows, and creating SOPs and templates to drive automation and process improvements.

Ideal candidates will have an active CBP Public Trust, a Bachelor's degree, and at least 3 years in business process improvement or management consulting.

Qualifications

• Active CBP Public Trust clearance (or ability to obtain)
• Experience in business process improvement or management consulting
• Experience documenting and analyzing business processes

Responsibilities

• Support CBP's ACE Modernization Program through program management, stakeholder engagement, requirements development, and communications support
• Facilitate stakeholder interviews, workshops, and working sessions to document business needs, operational challenges, and process improvement opportunities
• Analyze and document current-state business processes, workflows, roles, and pain points
• Define and design future-state processes that improve efficiency, effectiveness, user experience, and program outcomes
• Develop process maps, workflow diagrams, swimlane diagrams, and other process documentation artifacts
• Create and maintain SOPs, job aids, tools, templates, and supporting documentation
• Conduct business process reengineering and process optimization activities to streamline operations
• Gather, analyze, and document business, functional, and non-functional requirements for automation solutions
• Work directly with stakeholders to identify automation opportunities and translate business needs into developer-ready requirements
• Support requirements elicitation, prioritization, validation, and traceability throughout the solution lifecycle
• Collaborate with developers, architects, and solution teams to ensure business requirements are clearly understood and implemented
• Identify, document, and map data sources, business rules, process inputs, outputs, and dependencies supporting automation efforts
• Assist with user acceptance testing (UAT), validation activities, and stakeholder feedback sessions
• Support change management, communications, and adoption activities associated with process improvements and automation deployments
• Develop executive-level presentations, recommendations, and decision-support materials
• Monitor and assess process performance and recommend continuous improvement opportunities

Skills

Stakeholder engagement

Requirements development

Process improvement

Program management

Education

Bachelor's Degree

Job description

Guidehouse is seeking a skilled analyst to support CBP's ACE Modernization Program, focusing on program management, stakeholder engagement, and requirements development. This role involves documenting as-is processes, designing future-state workflows, and creating SOPs and templates to drive automation and process improvements.

Ideal candidates will have an active CBP Public Trust, a Bachelor's degree, and at least 3 years in business process improvement or management consulting.