Business Process Improvement Analyst

Guidehouse; United States; On-site; USD 90,000 - 140,000; Full time

Benefits offered by this job

Medical Insurance

Holidays

Variable incentive bonus

Parental Leave and Adoption Assistance

401(k) Retirement Plan

Life Insurance

Health Savings Account / FSAs

Disability (Short & Long)

Student Loan PayDown

Tuition Reimbursement & Learning

Skills Development & Certifications

Employee Referral Program

Community Outreach

Mobility Stipend

Job summary

Guidehouse is seeking a skilled analyst to support CBP's ACE Modernization Program, focusing on program management, stakeholder engagement, and requirements development. This role involves documenting as-is processes, designing future-state workflows, and creating SOPs and templates to drive automation and process improvements.

Ideal candidates will have an active CBP Public Trust, a Bachelor's degree, and at least 3 years in business process improvement or management consulting.

Qualifications

• Active CBP Public Trust clearance (or ability to obtain)
• Experience in business process improvement or management consulting
• Experience documenting and analyzing business processes

Responsibilities

• Support CBP's ACE Modernization Program through program management, stakeholder engagement, requirements development, and communications support
• Facilitate stakeholder interviews, workshops, and working sessions to document business needs, operational challenges, and process improvement opportunities
• Analyze and document current-state business processes, workflows, roles, and pain points
• Define and design future-state processes that improve efficiency, effectiveness, user experience, and program outcomes
• Develop process maps, workflow diagrams, swimlane diagrams, and other process documentation artifacts
• Create and maintain SOPs, job aids, tools, templates, and supporting documentation
• Conduct business process reengineering and process optimization activities to streamline operations
• Gather, analyze, and document business, functional, and non-functional requirements for automation solutions
• Work directly with stakeholders to identify automation opportunities and translate business needs into developer-ready requirements
• Support requirements elicitation, prioritization, validation, and traceability throughout the solution lifecycle
• Collaborate with developers, architects, and solution teams to ensure business requirements are clearly understood and implemented
• Identify, document, and map data sources, business rules, process inputs, outputs, and dependencies supporting automation efforts
• Assist with user acceptance testing (UAT), validation activities, and stakeholder feedback sessions
• Support change management, communications, and adoption activities associated with process improvements and automation deployments
• Develop executive-level presentations, recommendations, and decision-support materials
• Monitor and assess process performance and recommend continuous improvement opportunities

Skills

Stakeholder engagement

Requirements development

Process improvement

Program management

Education

Bachelor's Degree

Job description

Job Family :
Strategy & Transformation Consulting
Travel Required :
Up to 10%
Clearance Required :
Active Public Trust

What You Will Do

• Support CBP's ACE Modernization Program through program management, stakeholder engagement, requirements development, and communications support.
• Facilitate stakeholder interviews, workshops, and working sessions to document business needs, operational challenges, and process improvement opportunities
• Analyze and document current-state business processes, workflows, roles, and pain points
• Define and design future-state processes that improve efficiency, effectiveness, user experience, and program outcomes
• Develop process maps, workflow diagrams, swimlane diagrams, and other process documentation artifacts
• Create and maintain Standard Operating Procedures (SOPs), job aids, tools, templates, and supporting documentation
• Conduct business process reengineering and process optimization activities to streamline operations
• Gather, analyze, and document business, functional, and non-functional requirements for automation solutions
• Work directly with stakeholders to identify automation opportunities and translate business needs into developer-ready requirements
• Support requirements elicitation, prioritization, validation, and traceability throughout the solution lifecycle
• Collaborate with developers, architects, and solution teams to ensure business requirements are clearly understood and implemented
• Identify, document, and map data sources, business rules, process inputs, outputs, and dependencies supporting automation efforts
• Assist with user acceptance testing (UAT), validation activities, and stakeholder feedback sessions
• Support change management, communications, and adoption activities associated with process improvements and automation deployments
• Develop executive-level presentations, recommendations, and decision-support materials
• Monitor and assess process performance and recommend continuous improvement opportunities

What You Will Need

• An ACTIVE and MAINTAINED CBP PUBLIC TRUST
• Bachelor's Degree
• THREE (3) years of experience supporting business process improvement, business analysis, management consulting, or related disciplines

What Would Be Nice To Have

• Experience supporting CBP, DHS, or other federal programs involving stakeholder engagement, requirements development, program management, acquisition support, or IT modernization initiatives.
• Familiarity with the Automated Commercial Environment (ACE), trade operations, or trade modernization programs.
• Experience facilitating stakeholder meetings, workshops, and requirements gathering sessions
• Experience documenting business processes and developing process improvement recommendations
• Strong analytical, problem-solving, and critical-thinking skills
• Excellent written and verbal communication skills
• Ability to effectively engage with technical and non-technical stakeholders
• Experience documenting current-state and future-state business processes
• Experience developing process maps, swimlane diagrams, workflow diagrams, and operational documentation
• Knowledge of business process improvement, process optimization, and business process reengineering methodologies
• Experience developing SOPs, job aids, templates, governance documentation, and operational guides
• Ability to identify process gaps, inefficiencies, risks, and improvement opportunities
• Experience eliciting, analyzing, documenting, and validating business and functional requirements
• Experience supporting business automation, workflow modernization, or digital transformation initiatives
• Experience facilitating workshops, working groups, interviews, and stakeholder collaboration sessions

What We Offer

Guidehouse offers a comprehensive, total rewards package that includes competitive compensation and a flexible benefits package that reflects our commitment to creating a diverse and supportive workplace.

Benefits include

• Medical, Rx, Dental & Vision Insurance
• Personal and Family Sick Time & Company Paid Holidays
• Position may be eligible for a discretionary variable incentive bonus
• Parental Leave and Adoption Assistance
• 401(k) Retirement Plan
• Basic Life & Supplemental Life
• Health Savings Account, Dental/Vision & Dependent Care Flexible Spending Accounts
• Short-Term & Long-Term Disability
• Student Loan PayDown
• Tuition Reimbursement, Personal Development & Learning Opportunities
• Skills Development & Certifications
• Employee Referral Program
• Corporate Sponsored Events & Community Outreach
• Emergency Back-Up Childcare Program
• Mobility Stipend

About Guidehouse

Guidehouse is an Equal Opportunity Employer–Protected Veterans, Individuals with Disabilities or any other basis protected by law, ordinance, or regulation.

Guidehouse will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of applicable law or ordinance including the Fair Chance Ordinance of Los Angeles and San Francisco.