Business Process Improvement Analyst

Guidehouse; McLean (VA); On-site; USD 90,000 - 120,000; Full time

Job summary

Guidehouse is seeking a Business Process Improvement Analyst in McLean, VA to support CBP’s ACE Modernization program. The role involves documenting current processes, facilitating stakeholder sessions, and designing future-state workflows that increase efficiency and user satisfaction.

You will develop SOPs, support automation efforts, and drive change across cross‑functional teams. The ideal candidate brings 3+ years in process improvement or business analysis, a Bachelor’s degree, and an

Qualifications

• Active CBP Public Trust is required.
• 3+ years of experience in business process improvement, business analysis, or related fields.

Responsibilities

• Document current-state processes, workflows, roles and pain points.
• Design future-state processes to improve efficiency and outcomes.
• Develop process maps, SOPs, templates, and supporting documentation.
• Elicit, analyze, and translate business requirements for automation.
• Support UAT, testing, and stakeholder feedback sessions.
• Create executive-level presentations and decision-support materials.

Skills

Process improvement

Stakeholder engagement

Requirements elicitation

Analytical thinking

Communication

Education

Bachelor's Degree

Tools

SOPs

Job description

## Business Process Improvement AnalystApply: US - VA, McLean: Full time: Posted Today: 45093**Job Family:**Strategy & Transformation Consulting**Travel Required:**Up to 10%**Clearance Required:**Active Public Trust**What You Will Do:*** Support CBP's ACE Modernization Program through program management, stakeholder engagement, requirements development, and communications support.* Facilitate stakeholder interviews, workshops, and working sessions to document business needs, operational challenges, and process improvement opportunities* Analyze and document current-state business processes, workflows, roles, and pain points* Define and design future-state processes that improve efficiency, effectiveness, user experience, and program outcomes* Develop process maps, workflow diagrams, swimlane diagrams, and other process documentation artifacts* Create and maintain Standard Operating Procedures (SOPs), job aids, tools, templates, and supporting documentation* Conduct business process reengineering and process optimization activities to streamline operations* Gather, analyze, and document business, functional, and non-functional requirements for automation solutions* Work directly with stakeholders to identify automation opportunities and translate business needs into developer-ready requirements* Support requirements elicitation, prioritization, validation, and traceability throughout the solution lifecycle* Collaborate with developers, architects, and solution teams to ensure business requirements are clearly understood and implemented* Identify, document, and map data sources, business rules, process inputs, outputs, and dependencies supporting automation efforts* Assist with user acceptance testing (UAT), validation activities, and stakeholder feedback sessions* Support change management, communications, and adoption activities associated with process improvements and automation deployments* Develop executive-level presentations, recommendations, and decision-support materials* Monitor and assess process performance and recommend continuous improvement opportunities**What You Will Need:*** An ACTIVE and MAINTAINED CBP PUBLIC TRUST* Bachelor's Degree* THREE (3) years of experience supporting business process improvement, business analysis, management consulting, or related disciplines **What Would Be Nice To Have:*** Experience supporting CBP, DHS, or other federal programs involving stakeholder engagement, requirements development, program management, acquisition support, or IT modernization initiatives.* Familiarity with the Automated Commercial Environment (ACE), trade operations, or trade modernization programs.* Experience facilitating stakeholder meetings, workshops, and requirements gathering sessions* Experience documenting business processes and developing process improvement recommendations* Strong analytical, problem-solving, and critical-thinking skills* Excellent written and verbal communication skills* Ability to effectively engage with technical and non-technical stakeholders* Experience documenting current-state and future-state business processes* Experience developing process maps, swimlane diagrams, workflow diagrams, and operational documentation* Knowledge of business process improvement, process optimization, and business process reengineering methodologies* Experience developing SOPs, job aids, templates, governance documentation, and operational guides* Ability to identify process gaps, inefficiencies, risks, and improvement opportunities* Experience eliciting, analyzing, documenting, and validating business and functional requirements* Experience supporting business automation, workflow modernization, or digital transformation initiatives* Experience facilitating workshops, working groups, interviews, and stakeholder collaboration sessions**What We Offer:**Guidehouse offers a comprehensive, total rewards package that includes competitive compensation and a flexible benefits package that reflects our commitment to creating a diverse and supportive workplace.Benefits include:* Medical, Rx, Dental & Vision Insurance* Personal and Family Sick Time & Company Paid Holidays* Position may be eligible for a discretionary variable incentive bonus* Parental Leave and Adoption Assistance* 401(k) Retirement Plan* Basic Life & Supplemental Life* Health Savings Account, Dental/Vision & Dependent Care Flexible Spending Accounts* Short-Term & Long-Term Disability* Student Loan PayDown* Tuition Reimbursement, Personal Development & Learning Opportunities* Skills Development & Certifications* Employee Referral Program* Corporate Sponsored Events & Community Outreach* Emergency Back-Up Childcare Program* Mobility Stipend