Process Improvement Associate I - Lean & Analytics Leader

JPMorgan Chase & Co.; Columbus (OH); On-site; USD 65,000 - 90,000; Full time

Job summary

JPMorgan Chase & Co. in Columbus, OH is seeking a Process Improvement Associate I to drive operational efficiency and reduce risk by implementing continuous improvement initiatives.

You will map, simplify, and document processes, reducing manual steps and enabling digital tools, while communicating complex ideas to senior leaders. You will analyze data, craft executive-ready narratives, and build diverse teams to achieve measurable outcomes.

Qualifications

• Proficiency in data analytics to interpret models and communicate data.
• Storytelling ability to convey complex ideas to diverse audiences.
• Experience building diverse teams with varied experiences.
• Baseline knowledge of AI foundations and related concepts.
• Strong problem-solving and executive-level communication skills.
• Ability to own tasks and manage most elements of a workstream.
• Experience creating presentations for senior audiences.

Responsibilities

• Interview stakeholders, develop frameworks and insights for process improvements.
• Lead one or more workstreams and influence team and culture.
• Collaborate to build hypotheses, analyses, and roadmaps, escalating risks as needed.
• Analyze key processes to identify improvements and automation opportunities.
• Develop detailed process maps, workflows, and documentation.
• Support testing and deployment of new process tools and technologies.
• Foster cross-functional collaboration to achieve common goals.
• Implement and sustain a Lean management system with measurable outcomes.
• Observe routines, assess adoption, and identify capability gaps.
• Translate findings into actionable recommendations and change plans.

Skills

Data analytics

Storytelling

Team building

Executive communication

Problem solving

Ownership of workstreams

Stakeholder interviews

Tools

Lean Six Sigma

Process mapping

Data visualization

Roadmapping

Job description

JPMorgan Chase & Co. in Columbus, OH is seeking a Process Improvement Associate I to drive operational efficiency and reduce risk by implementing continuous improvement initiatives.

You will map, simplify, and document processes, reducing manual steps and enabling digital tools, while communicating complex ideas to senior leaders. You will analyze data, craft executive-ready narratives, and build diverse teams to achieve measurable outcomes.