Process Improvement Associate I

JPMorgan Chase & Co.; Columbus (OH); On-site; USD 65,000 - 90,000; Full time

Job summary

JPMorgan Chase & Co. in Columbus, OH is seeking a Process Improvement Associate I to drive operational efficiency and reduce risk by implementing continuous improvement initiatives.

You will map, simplify, and document processes, reducing manual steps and enabling digital tools, while communicating complex ideas to senior leaders. You will analyze data, craft executive-ready narratives, and build diverse teams to achieve measurable outcomes.

Qualifications

• Proficiency in data analytics to interpret models and communicate data.
• Storytelling ability to convey complex ideas to diverse audiences.
• Experience building diverse teams with varied experiences.
• Baseline knowledge of AI foundations and related concepts.
• Strong problem-solving and executive-level communication skills.
• Ability to own tasks and manage most elements of a workstream.
• Experience creating presentations for senior audiences.

Responsibilities

• Interview stakeholders, develop frameworks and insights for process improvements.
• Lead one or more workstreams and influence team and culture.
• Collaborate to build hypotheses, analyses, and roadmaps, escalating risks as needed.
• Analyze key processes to identify improvements and automation opportunities.
• Develop detailed process maps, workflows, and documentation.
• Support testing and deployment of new process tools and technologies.
• Foster cross-functional collaboration to achieve common goals.
• Implement and sustain a Lean management system with measurable outcomes.
• Observe routines, assess adoption, and identify capability gaps.
• Translate findings into actionable recommendations and change plans.

Skills

Data analytics

Storytelling

Team building

Executive communication

Problem solving

Ownership of workstreams

Stakeholder interviews

Tools

Lean Six Sigma

Process mapping

Data visualization

Roadmapping

Job description

Join a dynamic team which drives transformative change by collaborating with senior leaders to re-engineer core business components. We drive operational excellence by optimizing processes and elevating customer experiences. Our mission is to foster a culture of continuous improvement, enhancing employee engagement and mitigating risks. Committed to delivering substantial financial benefits, we shape a future where innovation and excellence are at the core of every endeavor.
As a Process Improvement Associate I within JPMorganChase, you will play a pivotal role in enhancing operational efficiency and reducing risk by developing and implementing continuous process improvement initiatives. You will leverage your broad knowledge of process improvement principles and practices to map, simplify, and document processes, while reducing manual touch points and utilizing digital process tools. Your work will have a significant impact within your department, requiring you to exercise initiative and judgement to resolve short-term problems and propose improvements to current working methods. You will be expected to analyze data, craft compelling narratives to communicate complex ideas, and build diverse teams to achieve common goals. Your ability to innovate, manage change, and delegate tasks effectively will be crucial in driving service-delivery improvement and achieving our departmental objectives.

Job responsibilities

• Partner with project team members to interview stakeholders, develop frameworks and insights to address key process improvements, organizational changes, and functional strategic development efforts.
• Lead one or more workstreams while demonstrating leadership through influence and enhancing team / organization culture.
• Collaborate with the team to build hypothesis sets, analyses, and roadmaps while identifying potential roadblocks / obstacles and escalating issues and risks as needed including for proposed solutions.
• Analyze key business processes to identify potential areas for improvement and automation, utilizing data analytics skills to offer continuous insight.
• Assist in the development of detailed process maps, workflows, and documentation to synthesize impactful findings, develop recommendations, and help present recommendations to/and influence senior executives, using storytelling skills to effectively convey complex ideas.
• Contribute to the testing and deployment of new process tools and technologies, ensuring they align with departmental objectives and operational standards.
• Support cross-functional collaboration by working effectively with individuals from different departments to achieve common goals.
• Partner with leaders and frontline teams to implement and sustain a Lean management system, aligning routines, priorities, and behaviors to measurable business and customer outcomes.
• Observe operational routines and conduct structured stakeholder interviews to assess adoption and effectiveness, synthesize evidence, and identify capability and performance gaps.
• Apply continuous improvement and structured problem-solving methods to eliminate waste, standardize work, improve flow, and mitigate operational risk across end-to-end processes.
• Develop clear, executive-ready analyses and narratives that translate complex operational findings into actionable recommendations, roadmaps, and change plans.

Required qualifications, capabilities, and skills

• Developed proficiency in data analytics, with experience in interpreting models and diagrams to represent and communicate data requirements and assets.
• Demonstrated ability in storytelling, with the capacity to effectively convey complex ideas, concepts, or data to diverse audiences.
• Proficient in team building, with experience in constructing diverse teams with varied experiences, skills, and backgrounds.
• Baseline knowledge of artificial intelligence foundations, with some exposure to data and knowledge, learning from experience, reasoning and planning, and safe human AI interaction.
• Possess strong problem-solving abilities, along with exceptional client management and executive-level communication skills.
• Ability to take ownership of tasks and manage most elements of an entire workstream.
• Experienced in creating presentations, both written and verbal, tailored for senior audiences.

Preferred qualifications, capabilities, and skills

• Utilize systems thinking to analyze complex processes and identify areas for optimization and integration.
• Utilize customer service principles to ensure process improvements are aligned with customer needs and enhance overall satisfaction.
• Foster cross-functional collaboration to identify and implement process improvement opportunities across departments.
• Use agile methodologies to iteratively develop and refine process improvements, ensuring flexibility and responsiveness to change.
• Apply Lean Six Sigma and systems-thinking approaches to diagnose end-to-end performance issues, quantify waste/variation, and prioritize improvement opportunities based on impact and feasibility.
• Embed customer-centric design into continuous improvement work by translating voice-of-customer and service requirements into measurable improvements and sustainment controls.